AfterShip vs. parcelLab

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AfterShip
Score 8.0 out of 10
N/A
AfterShip in Hong Kong offers their cloud-based shipping platform, designed to connect online sellers and marketplaces with customers during the post purchase process (e.g. shipment tracking, etc.).
$11
per month
parcelLab
Score 8.0 out of 10
N/A
parcelLab is a global software that helps businesses improve the experience after customers make a purchase. parcelLab helps brands to turn ordinary post-purchase steps into special experiences for their customers, making them happier. parcelLab states brands like IKEA, H&M, and Yeti currently use their services. The company works in 175 countries and tracks deliveries from over 350 delivery services around the world.N/A
Pricing
AfterShipparcelLab
Editions & Modules
Essentials
$11
per month
Pro
$119
per month
Premium
$239
per month
Enterprise
Custom
No answers on this topic
Offerings
Pricing Offerings
AfterShipparcelLab
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details18% discount for annual pricing.
More Pricing Information
Community Pulse
AfterShipparcelLab
Considered Both Products
AfterShip

No answer on this topic

parcelLab
Chose parcelLab
ParcelLab has better carrier integrations and much higher customizability
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AfterShipparcelLab
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User Ratings
AfterShipparcelLab
Likelihood to Recommend
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
AfterShipparcelLab
Likelihood to Recommend
AfterShip
No answers on this topic
parcelLab
parcelLab ensures that customers stay well-informed about their online orders. They receive clear updates on shipping and returns, which greatly enhances their post-purchase experience. This eliminates much of the uncertainty that typically accompanies online shopping.
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Pros
AfterShip
No answers on this topic
parcelLab
  • Package Tracking
  • Returns Management
  • Delivery Forecast
Read full review
Cons
AfterShip
No answers on this topic
parcelLab
  • First setup takes time
  • Lots of features that can be explored
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Alternatives Considered
AfterShip
No answers on this topic
parcelLab
ParcelLab has better carrier integrations and much higher customizability
Read full review
Return on Investment
AfterShip
No answers on this topic
parcelLab
  • Less customer inquiries
  • Higher NPS score
  • reduced Customer service costs
Read full review
ScreenShots

parcelLab Screenshots

Screenshot of Web shop integrations
Hosting an Order Status page enables customers to revisit the site, engage with the product and enjoy a branded experience – all whilst tracking their parcels.Screenshot of Operations analytics
Operational performance is at the heart of the customer experience, right alongside products and services.
With the parcelLab portal users can analyze, compare and improve processes.Screenshot of Proactive communication
Communicating directly with customers helps manage expectations, reduces inquiries and builds brand loyalty.Screenshot of Customer service
Even if customers call, the user is already alerted to any problems and immediate access is provided to the back-end portal to resolve any issues quickly.Screenshot of Embedded content
Delivers a personalized experience by adding relevant branded images, videos, recommendations or reviews to every touch point. This helps to leave a lasting impression and gives them a reason to come back, again and again…Screenshot of Returns and lifecycle
At various touch points, customers are reminded about sending back their products and making the connection with warranties and repair processes. Users can still recover the returns revenue by getting customers to purchase something else instead.