TrustRadius

parcelLab

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
parcelLab
Score 9.0 out of 10
N/A
parcelLab is a global software that helps businesses improve the experience after customers make a purchase. parcelLab helps brands to turn ordinary post-purchase steps into special experiences for their customers, making them happier. parcelLab states brands like IKEA, H&M, and Yeti currently use their services. The company works in 175 countries and tracks deliveries from over 350 delivery services around the world.N/A
Pricing
parcelLab
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
parcelLab
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeOptional
Additional Details—
More Pricing Information
Community Pulse
parcelLab
Considered Both Products
parcelLab
Verified User
C-Level Executive
Chose parcelLab
ParcelLab has better carrier integrations and much higher customizability
Best Alternatives
parcelLab
Small Businesses
Sogolytics
Sogolytics
Score 8.9 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
All AlternativesView all alternatives
User Ratings
parcelLab
Likelihood to Recommend
9.0
(1 ratings)
User Testimonials
parcelLab
Likelihood to Recommend
parcelLab
parcelLab ensures that customers stay well-informed about their online orders. They receive clear updates on shipping and returns, which greatly enhances their post-purchase experience. This eliminates much of the uncertainty that typically accompanies online shopping.
Verified User
Anonymous
Read full review
Pros
parcelLab
  • Package Tracking
  • Returns Management
  • Delivery Forecast
Verified User
Anonymous
Read full review
Cons
parcelLab
  • First setup takes time
  • Lots of features that can be explored
Verified User
Anonymous
Read full review
Alternatives Considered
parcelLab
ParcelLab has better carrier integrations and much higher customizability
Verified User
Anonymous
Read full review
Return on Investment
parcelLab
  • Less customer inquiries
  • Higher NPS score
  • reduced Customer service costs
Verified User
Anonymous
Read full review
ScreenShots

parcelLab Screenshots

Screenshot of Web shop integrations Hosting an Order Status page enables customers to revisit the site, engage with the product and enjoy a branded experience – all whilst tracking their parcels.Screenshot of Operations analytics Operational performance is at the heart of the customer experience, right alongside products and services. With the parcelLab portal users can analyze, compare and improve processes.Screenshot of Proactive communication Communicating directly with customers helps manage expectations, reduces inquiries and builds brand loyalty.Screenshot of Customer service Even if customers call, the user is already alerted to any problems and immediate access is provided to the back-end portal to resolve any issues quickly.Screenshot of Embedded content Delivers a personalized experience by adding relevant branded images, videos, recommendations or reviews to every touch point. This helps to leave a lasting impression and gives them a reason to come back, again and again…Screenshot of Returns and lifecycle At various touch points, customers are reminded about sending back their products and making the connection with warranties and repair processes. Users can still recover the returns revenue by getting customers to purchase something else instead.