Pepper Cloud vs. Wyvern Magic

I use to interact with many clients on a daily basis on different platforms like WhatsApp, facebook, gmail, Outlook, etc. In that term Pepper Cloud helped me alot as I dont need to keep eyes on different platforms now. I can manage everything from CRM dashboard itself. Also it's mobile app make it more convenient to use

• I particularly liked it's WhatsApp and other message channel integrations. It's makes it easy to handle conversations from single platform.
• It's AI powered features like chatbot, task automation, etc very handy tools.
• Multiple easy customization options
• Works well with other programs seamlessly. Also, it should open API.
• Provide 24*7 support.

• Data and file storage is low
• Limited email templates
• The UI/Ux of reporting feature is bit old dated

Because it made me day to day work easy. I don't need to look after multiple apps to keep track of client's requirements. Everything can we handled from its dashboard only.

The provide 24*7 support on multiple channels like email, phone, WhatsApp, etc.

Their unique capabilities includes omnichannel CRM at reasonable prices.

• Being a social CRM, it provided a unified platfrom for managing multiple conversations at place.
• It's integration capabilities makes it good option
• Helped us to provide omnichannel support to our clients. We can now provide support to our clients via voice/video calls, email, social media, whatsapp, etc.