PhaseWare Tracker vs. ServiceNow Customer Service Management
PhaseWare Tracker vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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PhaseWare Tracker | N/A | PhaseWare Tracker from PhaseWare, Inc is a cloud or local-installed customer support solution. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
PhaseWare Tracker | ServiceNow Customer Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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PhaseWare Tracker | ServiceNow Customer Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
PhaseWare Tracker | ServiceNow Customer Service Management | |
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Likelihood to Recommend | - (0 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
PhaseWare Tracker | ServiceNow Customer Service Management | |
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Likelihood to Recommend | PhaseWare, Inc No answers on this topic | ServiceNow |
Pros | PhaseWare, Inc No answers on this topic | ServiceNow |
Cons | PhaseWare, Inc No answers on this topic | ServiceNow |
Usability | PhaseWare, Inc No answers on this topic | ServiceNow |
Support Rating | PhaseWare, Inc No answers on this topic | ServiceNow |
Alternatives Considered | PhaseWare, Inc No answers on this topic | ServiceNow |
Return on Investment | PhaseWare, Inc No answers on this topic | ServiceNow |
ScreenShots |