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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Planon Universe

    Score8 out of 10
    N/APlanon is a provider of Smart Sustainable Building Management software, offering a software platform that combines configurable standard software with integration technology, proven best practices and professional services. The Planon platform includes a cloud service, IoT technology, and standardised development tools for customers or third parties. Planon provides an array of software solutions and best practices for different types of organisations and…N/A

    ServicePro

    Score6 out of 10
    N/AServicePro is an IT service management solution that can be hosted on-premise or deployed through the cloud. It includes features such as change, incident / task, and project management.N/A
    Pricing
    Planon UniverseServicePro
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Planon UniverseServicePro
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Planon UniverseServicePro
    Incident and problem management
    Comparison of Incident and problem management features of Planon Universe and ServicePro
    Feature
    Planon Universe
    -
    Ratings
    ServicePro
    7.1
    1 Ratings
    14% below category average
    Organize and prioritize service tickets00 Ratings8.01 Ratings
    Expert directory00 Ratings7.01 Ratings
    Service restoration00 Ratings7.01 Ratings
    Self-service tools00 Ratings5.01 Ratings
    Subscription-based notifications00 Ratings9.01 Ratings
    ITSM collaboration and documentation00 Ratings8.01 Ratings
    ITSM reports and dashboards00 Ratings6.01 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Planon Universe and ServicePro
    Feature
    Planon Universe
    -
    Ratings
    ServicePro
    8.5
    1 Ratings
    5% above category average
    Configuration mangement00 Ratings8.01 Ratings
    Policy and contract enforcement00 Ratings9.01 Ratings
    Change management
    Comparison of Change management features of Planon Universe and ServicePro
    Feature
    Planon Universe
    -
    Ratings
    ServicePro
    8.0
    1 Ratings
    6% below category average
    Service-level management00 Ratings8.01 Ratings
    Best Alternatives
    Planon UniverseServicePro
    Small Businesses
    No answers on this topic
    Agiloft Service Desk (discontinued)
    Score9 out of 10
    Medium-sized Companies
    No answers on this topic
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    Enterprises
    No answers on this topic
    Ivanti ITSM
    Score6.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Planon UniverseServicePro
    Likelihood to Recommend
    8.0
    (1 ratings)
    6.0
    (1 ratings)
    Usability
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Planon UniverseServicePro
    Likelihood to Recommend
    Planon
    It's best suited for IWMS like Manufacturing system or Facilities Management, it's highly used in facility management, it's great Space Management having an option of CAD is very useful and Asset Lifecycle Maintenance provide you the great way to optimize the maintenance and helps is great decision driven for optimizing Maintenance
    Incentivized
    Read full review
    Help Desk Technology Corporation
    ServicePro has been a reliable tool to associate field service work orders to our NetSuite data. Our company has some niche and specific business use cases - so while I think it has good out of the box functionality, it has not been the easiest tool to build customizations around.
    Incentivized
    Read full review
    Pros
    Planon
    • Space Management
    • Asset Management
    • Work Order Management
    Incentivized
    Read full review
    Help Desk Technology Corporation
    • Mobile Application
    • Job Scheduling
    Incentivized
    Read full review
    Cons
    Planon
    • UI issues
    • System is difficult to implement and Complex
    • Pricing is high
    Incentivized
    Read full review
    Help Desk Technology Corporation
    • Rigid System Design / complex backend model for api access
    • Cumbersome to build inspections
    • Inability to associate Inspections to Appointments, only work orders
    • No batch update capabilities
    Incentivized
    Read full review
    Usability
    Planon
    It's great for Facility Management all the data under one roof, be it Space Management to Asset Management, proper maintenance and planning of work orders and preventive maintenance. Optimising the cost of maintenance and providing better decision making based on available data. Everything's under one roof, but the price is too high and implementation cost is more
    Incentivized
    Read full review
    Help Desk Technology Corporation
    No answers on this topic
    Alternatives Considered
    Planon
    Incentivized
    Read full review
    Help Desk Technology Corporation
    We originally tried Next Serice - We had a need to batch create work orders from a NetSuite Sales Order to a related work order - Our ServicePro development integration team was able to build this in our production environment, Next Service was not able to build this for us during our trial period with them.
    Incentivized
    Read full review
    Return on Investment
    Planon
    • Asset Maintenance
    • Space Management
    • Resource Management
    Incentivized
    Read full review
    Help Desk Technology Corporation
    • Positive ROI: Increased order fulfillment qty
    • Positive ROI: Eliminated errors in our work order process
    • Negative ROI: Limited visibility to track work order success rates, poor association of inspection to appointment record
    Incentivized
    Read full review
    ScreenShots

    Planon Universe Screenshots

    Screenshot of Connect for AnalyticsScreenshot of Space ManagementScreenshot of Portfolio ManagementScreenshot of Fleet ManagementScreenshot of Connect for Sensor DataScreenshot of Mobile Field Services