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ServicePro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ServicePro
Score 6.0 out of 10
N/A
ServicePro is an IT service management solution that can be hosted on-premise or deployed through the cloud. It includes features such as change, incident / task, and project management.N/A
Pricing
ServicePro
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
ServicePro
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
ServicePro
Considered Both Products
ServicePro
Verified User
Engineer
Chose ServicePro
We originally tried Next Serice - We had a need to batch create work orders from a NetSuite Sales Order to a related work order - Our ServicePro development integration team was able to build this in our production environment, Next Service was not able to build this for us …
Features
ServicePro
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
ServicePro
7.1
1 Ratings
14% below category average
Organize and prioritize service tickets8.01 Ratings
Expert directory7.01 Ratings
Service restoration7.01 Ratings
Self-service tools5.01 Ratings
Subscription-based notifications9.01 Ratings
ITSM collaboration and documentation8.01 Ratings
ITSM reports and dashboards6.01 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
ServicePro
8.5
1 Ratings
4% above category average
Configuration mangement8.01 Ratings
Policy and contract enforcement9.01 Ratings
Change management
Comparison of Change management features of Product A and Product B
ServicePro
8.0
1 Ratings
4% below category average
Service-level management8.01 Ratings
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ServicePro
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User Ratings
ServicePro
Likelihood to Recommend
6.0
(1 ratings)
User Testimonials
ServicePro
Likelihood to Recommend
Help Desk Technology Corporation
ServicePro has been a reliable tool to associate field service work orders to our NetSuite data. Our company has some niche and specific business use cases - so while I think it has good out of the box functionality, it has not been the easiest tool to build customizations around.
Verified User
Anonymous
Read full review
Pros
Help Desk Technology Corporation
  • Mobile Application
  • Job Scheduling
Verified User
Anonymous
Read full review
Cons
Help Desk Technology Corporation
  • Rigid System Design / complex backend model for api access
  • Cumbersome to build inspections
  • Inability to associate Inspections to Appointments, only work orders
  • No batch update capabilities
Verified User
Anonymous
Read full review
Alternatives Considered
Help Desk Technology Corporation
We originally tried Next Serice - We had a need to batch create work orders from a NetSuite Sales Order to a related work order - Our ServicePro development integration team was able to build this in our production environment, Next Service was not able to build this for us during our trial period with them.
Verified User
Anonymous
Read full review
Return on Investment
Help Desk Technology Corporation
  • Positive ROI: Increased order fulfillment qty
  • Positive ROI: Eliminated errors in our work order process
  • Negative ROI: Limited visibility to track work order success rates, poor association of inspection to appointment record
Verified User
Anonymous
Read full review
ScreenShots