Power Diary vs. TriZetto Core Administration (Facets, QNXT and QicLink)

The most important thing is that I feel confident that my client records are kept secure and private, and that Power Diary has strict security and privacy measures in place
and compliance with relevant legislative and regulatory requirements. Data is
encrypted, and two factor authentication is required to access the system. I can't think of any scenarios where it would be less appropriate to use.

Incentivized

It's all about the knowledge base and talents of the end user. Trizetto performs well with most users, it performs extremely well in the hands of top talent.

Incentivized

• Product Functionality
• Integration with Xero

• Reduced claims errors and quick reprocessing
• Easily monitor a 6-7 figure AR
• View productivity across multiple departments

Incentivized

• In records and files I want to create folders especially with my NDIS clients
• My onboarding in the beginning was not the greatest as I got more from YouTube
• They are my main two

Incentivized

• Customer service is exceptional, no issues here
• Web portal is easy to use, again very satisfied
• I would like to see more opportunites for training videos/ best use training

Incentivized

I think Power Diary is relatively intuitive however of late, over development of certain features with insufficient user experience testing, and, in my opinion, no desire to resolve the concerns of customers shows me that Power Diary's business model is not customer centric, but self centric and most businesses with this ethos fail in time.

This is the first time I have used this type of practice management system. I used the Specialist Homelessness Information Platform (SHIP) in my previous role, which made it easier for me to transition to using Power Diary.

Incentivized

There are a number of other offers, but you will find the robust nature of facets and ease of use - an easy decision to make.

Incentivized

• I am still to work out if my ROI is going to be beneficial

Incentivized

• Combined with Clear Healthcare Estimates HCT, we have a collections of patient responsibility that exceed 96%. Industry average is less than 55%.
• Our ROI increased modestly with this service, although our team performs quite well with previous product

Incentivized