Premier Contact Point vs. Prophet CRM, by Avidian

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Premier Contact Point
Score 8.9 out of 10
N/A
Premier Contact Point is a cloud based contact centre solution that aims to: improve the customer experience deliver sound commercial benefits meet all operational and technical requirements, and provide customer service teams with a solution they love using. The vendor also describes the advantages of their solution: FLEXIBLE INTERFACE: Designed to be easy to use, minimise agent training and adoption times, and give…N/A
Prophet CRM, by Avidian
Score 9.4 out of 10
N/A
Avidian is a complete customer relationship management (CRM) built into Microsoft Outlook.
$108
per year per user
Pricing
Premier Contact PointProphet CRM, by Avidian
Editions & Modules
No answers on this topic
Prophet Core
$108
per year per user
Contact Manager
$300
per year per user
Sales CRM
$660
per year per user
Enterprise
$900
per year per user
Offerings
Pricing Offerings
Premier Contact PointProphet CRM, by Avidian
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details
More Pricing Information
Features
Premier Contact PointProphet CRM, by Avidian
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Premier Contact Point
8.6
5 Ratings
3% above category average
Prophet CRM, by Avidian
-
Ratings
Agent dashboard8.25 Ratings00 Ratings
Validate callers8.44 Ratings00 Ratings
Outbound response8.84 Ratings00 Ratings
Call forwarding8.44 Ratings00 Ratings
Click-to-call (CTC)8.93 Ratings00 Ratings
Warm transfer8.65 Ratings00 Ratings
Predictive dialing9.01 Ratings00 Ratings
Interactive voice response8.35 Ratings00 Ratings
REST APIs7.31 Ratings00 Ratings
Call scripts8.64 Ratings00 Ratings
Call tracking8.74 Ratings00 Ratings
Multichannel integration8.22 Ratings00 Ratings
CRM software integration10.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Premier Contact Point
8.4
5 Ratings
2% above category average
Prophet CRM, by Avidian
-
Ratings
Inbound call routing8.84 Ratings00 Ratings
Omnichannel inbound routing8.83 Ratings00 Ratings
Recording8.75 Ratings00 Ratings
Quality management8.23 Ratings00 Ratings
Call analytics8.63 Ratings00 Ratings
Historical reporting6.75 Ratings00 Ratings
Live reporting8.34 Ratings00 Ratings
Customer surveys8.22 Ratings00 Ratings
Customer interaction analytics9.01 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Premier Contact Point
-
Ratings
Prophet CRM, by Avidian
7.7
1 Ratings
0% above category average
Customer data management / contact management00 Ratings8.01 Ratings
Workflow management00 Ratings8.01 Ratings
Territory management00 Ratings7.01 Ratings
Opportunity management00 Ratings7.01 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.01 Ratings
Contract management00 Ratings8.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Premier Contact Point
-
Ratings
Prophet CRM, by Avidian
9.0
1 Ratings
17% above category average
Forecasting00 Ratings9.01 Ratings
Pipeline visualization00 Ratings9.01 Ratings
Customizable reports00 Ratings9.01 Ratings
Best Alternatives
Premier Contact PointProphet CRM, by Avidian
Small Businesses
CloudTalk
CloudTalk
Score 9.3 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Premier Contact PointProphet CRM, by Avidian
Likelihood to Recommend
8.9
(5 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Premier Contact PointProphet CRM, by Avidian
Likelihood to Recommend
Premier Contact Point
Premier Contact Point is well suited for organisations who are
seeking a configurable contact centre solution that is cost-effective to grow and scale with your organisation and
underpinned by a robust support model.
Read full review
Avidian Technologies, Inc.
If you are managing a lot of accounts, this is a huge asset.
Read full review
Pros
Premier Contact Point
  • Customer Support
  • Responsiveness to requests
  • Openness to ideas/suggestions/features
Read full review
Avidian Technologies, Inc.
  • Integration into Microsoft programs.
  • Simplicity of use
Read full review
Cons
Premier Contact Point
  • A detailed documentation around the standard reporting options ie what details you can find in each report.
Read full review
Avidian Technologies, Inc.
  • Making it a simpler to add new opportunities.
Read full review
Usability
Premier Contact Point
No answers on this topic
Avidian Technologies, Inc.
It is very easy to use.
Read full review
Support Rating
Premier Contact Point
No answers on this topic
Avidian Technologies, Inc.
When there is a problem, they quickly resolve the issue.
Read full review
Alternatives Considered
Premier Contact Point
PCP was one of the least costly options. It's a smaller company, which means better more attentive support. Some of the other solutions we would have been paying for things we wouldn't need or use. We found Amazon Connect was at the other end of the scale, being too simple and not customisable enough. PCP had the right feature set for us.
Read full review
Avidian Technologies, Inc.
No answers on this topic
Return on Investment
Premier Contact Point
  • Has helped us improve our responsiveness in terms of reduced wait times
  • Has helped route callers to appropriate departments based on IVR selections
  • Has provided an easy to administer system for call centre leadership team or internal IT dep't to use without needing to always engage vendor
Read full review
Avidian Technologies, Inc.
No answers on this topic
ScreenShots

Premier Contact Point Screenshots

Screenshot of Premier Contact Point Message Apps smartphones capabilitiesScreenshot of Premier Contact Point Real-Time DashboardScreenshot of Premier Contact Point Salesforce integration