Premier Contact Point gets the thumbs up from us!
June 27, 2023
Premier Contact Point gets the thumbs up from us!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Premier Contact Point
Premier Contact Point has been our Contact Centre Solution for the past 2 years. It offers our organisation the ability to rapidly spin up and close down queues for our projects division, assigning the preferred prefix based on our clients primary location regardless of where we are based, add and remove agents based on skills or allocation to a specific piece of work. We operate a hybrid workforce where some agents WFH full time, others work in the office predominantly. Premier Contact Point allows all our users to feel connected as one team via the dashboards customisable dashboards. All-in-all, we enjoy the configurable nature of the platform to adjust and flex to our business requirements. Support is always available as a backup should we need it.
- Skill based routing functionality is easy to configure and change as required
- Offers the ability to rapidly stand up new queues and IVR's
- Easy to learn and use
- Service Desk support staff are knowledge and very helpful
- Resources and helpful tips within the platform, i.e. for reporting
Do you think Premier Contact Point delivers good value for the price?
Yes
Are you happy with Premier Contact Point's feature set?
Yes
Did Premier Contact Point live up to sales and marketing promises?
Yes
Did implementation of Premier Contact Point go as expected?
Yes
Would you buy Premier Contact Point again?
Yes