Premier Contact Point gets the thumbs up from us!

Premier Contact Point has been our Contact Centre Solution for the past 2 years. It offers our organisation the ability to rapidly spin up and close down queues for our projects division, assigning the preferred prefix based on our clients primary location regardless of where we are based, add and remove agents based on skills or allocation to a specific piece of work. We operate a hybrid workforce where some agents WFH full time, others work in the office predominantly. Premier Contact Point allows all our users to feel connected as one team via the dashboards customisable dashboards. All-in-all, we enjoy the configurable nature of the platform to adjust and flex to our business requirements. Support is always available as a backup should we need it.