Premier Contact Point is a cloud based contact centre solution that aims to:
improve the customer experience
deliver sound commercial benefits
meet all operational and technical
requirements, and
provide customer service teams with a solution they love using.
The vendor also describes the advantages of their solution:
FLEXIBLE
INTERFACE: Designed to be easy to use, minimise agent training and
adoption times, and give…
Head of Customer Service in Customer Service at PetSure Australia (Insurance, 201-500 employees)
Chose Premier Contact Point
PCP was one of the least costly options. It's a smaller company, which means better more attentive support. Some of the other solutions we would have been paying for things we wouldn't need or use. We found Amazon Connect was at the other end of the scale, being too simple and …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Team Leader Customer Service in Customer Service at Banyule City Council (Government Administration, 1001-5000 employees)
Chose Premier Contact Point
An older legacy application - PCP was far superior with a more modern interface and easy to use Another well known phone/CRM/helpdesk system - PCP was a more economical choice with equivalent functionality and a better, cleaner user interface - also easier to use and administer An…
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Premier Contact Point is well suited for organisations who are seeking a configurable contact centre solution that is cost-effective to grow and scale with your organisation and underpinned by a robust support model.
PCP was one of the least costly options. It's a smaller company, which means better more attentive support. Some of the other solutions we would have been paying for things we wouldn't need or use. We found Amazon Connect was at the other end of the scale, being too simple and not customisable enough. PCP had the right feature set for us.
