Premier Contact Point

Premier Contact Point

Premier Contact Point

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Premier Contact Point	Score 8.5 out of 10	N/A	Premier Contact Point is a cloud based contact centre solution that aims to: improve the customer experience deliver sound commercial benefits meet all operational and technical requirements, and provide customer service teams with a solution they love using. The vendor also describes the advantages of their solution: FLEXIBLE INTERFACE: Designed to be easy to use, minimise agent training and adoption times, and give…	N/A

Pricing

Premier Contact Point

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Premier Contact Point
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

Required

Additional Details

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More Pricing Information

Community Pulse
	Premier Contact Point
Considered Both Products	Premier Contact Point PI Pete Iannetta Head of Customer Service Chose Premier Contact Point PCP was one of the least costly options. It's a smaller company, which means better more attentive support. Some of the other solutions we would have been paying for things we wouldn't need or use. We found Amazon Connect was at the other end of the scale, being too simple and … Incentivized Helpful? JN Judy Nadalin Team Leader Customer Service Chose Premier Contact Point An older legacy application - PCP was far superior with a more modern interface and easy to use Another well known phone/CRM/helpdesk system - PCP was a more economical choice with equivalent functionality and a better, cleaner user interface - also easier to use and administer An… Incentivized Helpful?

Features

Premier Contact Point

Contact Center Software

Comparison of Contact Center Software features of Product A and Product B
	Premier Contact Point 8.4 Ratings 0% below category average
Agent dashboard	7.70 Ratings
Validate callers	8.30 Ratings
Outbound response	8.50 Ratings
Call forwarding	8.30 Ratings
Click-to-call (CTC)	8.90 Ratings
Warm transfer	8.00 Ratings
Predictive dialing	9.00 Ratings
Interactive voice response	7.80 Ratings
REST APIs	7.30 Ratings
Call scripts	8.40 Ratings
Call tracking	8.40 Ratings
Multichannel integration	8.20 Ratings
CRM software integration	10.00 Ratings

Workforce Optimization (WFO)

Comparison of Workforce Optimization (WFO) features of Product A and Product B
	Premier Contact Point 8.2 Ratings 1% below category average
Inbound call routing	8.50 Ratings
Omnichannel inbound routing	8.80 Ratings
Recording	8.50 Ratings
Quality management	8.20 Ratings
Call analytics	8.60 Ratings
Historical reporting	6.10 Ratings
Live reporting	8.20 Ratings
Customer surveys	8.20 Ratings
Customer interaction analytics	9.00 Ratings

Best Alternatives
	Premier Contact Point
Small Businesses	CloudTalk Score 7.5 out of 10
Medium-sized Companies	CloudTalk Score 7.5 out of 10
Enterprises	Google Cloud Contact Center AI Score 5.2 out of 10
All Alternatives	View all alternatives

User Ratings
	Premier Contact Point
Likelihood to Recommend	8.5 (0 ratings)

User Testimonials
	Premier Contact Point
Likelihood to Recommend	Premier Contact Point is well suited for organisations who are seeking a configurable contact centre solution that is cost-effective to grow and scale with your organisation and underpinned by a robust support model. MM Mylie Moore Director Read full review
Pros	Customer Support Responsiveness to requests Openness to ideas/suggestions/features PI Pete Iannetta Head of Customer Service Read full review
Cons	A detailed documentation around the standard reporting options ie what details you can find in each report. JN Judy Nadalin Team Leader Customer Service Read full review
Alternatives Considered	PCP was one of the least costly options. It's a smaller company, which means better more attentive support. Some of the other solutions we would have been paying for things we wouldn't need or use. We found Amazon Connect was at the other end of the scale, being too simple and not customisable enough. PCP had the right feature set for us. PI Pete Iannetta Head of Customer Service Read full review
Return on Investment	Has helped us improve our responsiveness in terms of reduced wait times Has helped route callers to appropriate departments based on IVR selections Has provided an easy to administer system for call centre leadership team or internal IT dep't to use without needing to always engage vendor JN Judy Nadalin Team Leader Customer Service Read full review
ScreenShots	Premier Contact Point Screenshots