Premier Contact Point is a cloud based contact centre solution that aims to:
improve the customer experience
deliver sound commercial benefits
meet all operational and technical
requirements, and
provide customer service teams with a solution they love using.
The vendor also describes the advantages of their solution:
FLEXIBLE
INTERFACE: Designed to be easy to use, minimise agent training and
adoption times, and give…
PCP was one of the least costly options. It's a smaller company, which means better more attentive support. Some of the other solutions we would have been paying for things we wouldn't need or use. We found Amazon Connect was at the other end of the scale, being too simple and …
An older legacy application - PCP was far superior with a more modern interface and easy to use Another well known phone/CRM/helpdesk system - PCP was a more economical choice with equivalent functionality and a better, cleaner user interface - also easier to use and administer An…
Features
Premier Contact Point
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Premier Contact Point
8.6
5 Ratings
3% above category average
Agent dashboard
8.25 Ratings
Validate callers
8.44 Ratings
Outbound response
8.94 Ratings
Call forwarding
8.44 Ratings
Click-to-call (CTC)
8.93 Ratings
Warm transfer
8.75 Ratings
Predictive dialing
9.01 Ratings
Interactive voice response
8.45 Ratings
REST APIs
7.31 Ratings
Call scripts
8.64 Ratings
Call tracking
8.74 Ratings
Multichannel integration
8.22 Ratings
CRM software integration
10.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B