ProProfs Survey Maker

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ProProfs Survey Maker
Score 7.1 out of 10
N/A
ProProfs Survey Maker is a tool used by instructors, online marketers, educational institutions and business organizations to create comprehensive online surveys. The survey software is bundled with advanced features such as multiple question types, detailed reports and statistics and scored surveys. It is designed to work across devices including mobile phones and tablets. The vendor's value proposition is that the solution is bundled with advanced features that allow for easy creation,…
$7.97
Pricing
ProProfs Survey Maker
Editions & Modules
BASIC
$ 7.97
PROFESSIONAL
$ 19.97
BUSINESS
$ 69.97
Offerings
Pricing Offerings
ProProfs Survey Maker
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeOptional
Additional DetailsWe are 100% committed to your satisfaction. If you cancel within 30 days of signing up, for any reason, you will not be charged anything.
More Pricing Information
Community Pulse
ProProfs Survey Maker
Considered Both Products
ProProfs Survey Maker
Chose ProProfs Survey Maker
ProProfs feel like a garage start-up that didn't really figure out the functionality or customer service before they launched, while Survey Monkey is reputable and reliable. ProProfs has very limited reporting, but Survey Monkey is exactly what you expect with the basic …
Top Pros
Top Cons
Features
ProProfs Survey Maker
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
ProProfs Survey Maker
3.3
1 Ratings
81% below category average
Survey templates4.01 Ratings
Themes2.01 Ratings
Custom logo/branding4.01 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
ProProfs Survey Maker
4.5
1 Ratings
63% below category average
Changes to live survey3.01 Ratings
Multiple question types6.01 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
ProProfs Survey Maker
2.0
1 Ratings
123% below category average
Survey logic flexibility2.01 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
ProProfs Survey Maker
1.0
1 Ratings
157% below category average
Response tracking1.01 Ratings
Data export1.01 Ratings
Standard reports1.01 Ratings
Analytics1.01 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
ProProfs Survey Maker
7.0
1 Ratings
18% below category average
Access controls7.01 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
ProProfs Survey Maker
6.0
1 Ratings
30% below category average
Respondent restrictions6.01 Ratings
Best Alternatives
ProProfs Survey Maker
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Medium-sized Companies
Qualaroo
Qualaroo
Score 6.8 out of 10
Enterprises
Medallia
Medallia
Score 9.1 out of 10
All AlternativesView all alternatives
User Ratings
ProProfs Survey Maker
Likelihood to Recommend
1.0
(1 ratings)
Usability
1.0
(1 ratings)
Support Rating
1.0
(1 ratings)
User Testimonials
ProProfs Survey Maker
Likelihood to Recommend
ProProfs
If you have many hours to spend on the phone or chat with customer service and want to save $100, ProProfs is your platform. For those with limited time to invest, it's worth spending a bit more to get quality service and functionality without a hassle.
Read full review
Pros
ProProfs
  • ProProfs is cheaper than its competitors.
Read full review
Cons
ProProfs
  • [I feel] Customer service closes tickets without resolving the issues first....and there are a lot of issues.
  • I paid for the upgraded version, but couldn't get the upgraded functionality without spending days on the phone, chat, and remote desktop with customer service.
  • We paid for 500 responses/month, but the survey closed before we reached that number. We asked for a refund so we could pay for another month of advertising, but they ignored the request, instead giving us more days to use the platform (not sure how this was supposed to help).
  • Every time you view the Welcome Page, the changes to font and formatting revert back to default and you must re-do them every time.
  • The reports aren't what you expect. They are very limited. I expected Q1- 75% answered Yes, 25% No. Instead the reports are listed across columns in an Excel spreadsheet with every respondent's answer in the rows below. The stats are a bit better, but I don't think you can share them with others.
  • Very limited functionality in the free or 1st upgrade. You need to go to premium and get on the phone with customer service to get basic functions that appear in Survey Monkey. {I think] their advertising is misleading.
Read full review
Usability
ProProfs
They shouldn't have opened for public use before they figured out their tech glitches, functionality, how to report, billing issues, and customer service. [I feel] it's poorly run and creates hassle, negative ROI, and frustration for organizations using the platform. Unfortunately, needing to call or email ProProfs every week to get the platform to work is not a good service model.
Read full review
Support Rating
ProProfs
The customer service is not well trained on the issues I've needed to call about. There doesn't seem to be good interaction cross-department at ProProfs and every time I talk to someone new, I have to re-explain the situation or they blame the situation on another department. They don't get quick results for the client.
Read full review
Alternatives Considered
ProProfs
ProProfs feel like a garage start-up that didn't really figure out the functionality or customer service before they launched, while Survey Monkey is reputable and reliable. ProProfs has very limited reporting, but Survey Monkey is exactly what you expect with the basic package- analyzing percentages of each response. Survey Monkey is more customizable, even if you have to pay a bit more.
Read full review
Return on Investment
ProProfs
  • Negative ROI based on extra money spent on upgrading, losing days with the survey not being upgraded on time, losing money on external advertising when the survey closed early, and losing many work hours reaching out to customer service.
Read full review
ScreenShots

ProProfs Survey Maker Screenshots

Screenshot of ProProfs Survey Maker