ProProfs Survey Maker Review
The survey maker is being used by the Marketing Dept. to survey an external cohort. We hoped it would provide at least 500 responses to …
ProProfs Survey Maker
ProProfs Survey Maker
ProProfs Survey Maker
Starting at $7.97
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What is ProProfs Survey Maker?
ProProfs Survey Maker is a tool used by instructors, online marketers, educational institutions and business organizations to create comprehensive online surveys. The survey software is bundled with advanced features such as multiple question types, detailed reports and statistics and scored...
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Pricing
View all pricingBASIC
$ 7.97
Cloud
PROFESSIONAL
$ 19.97
Cloud
BUSINESS
$ 69.97
Cloud
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.proprofs.com/survey/signup/b…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Details
- About
- Competitors
- Tech Details
What is ProProfs Survey Maker?
ProProfs Survey Maker is a tool used by instructors, online marketers, educational institutions and business organizations to create comprehensive online surveys. The survey software is bundled with advanced features such as multiple question types, detailed reports and statistics and scored surveys. It is designed to work across devices including mobile phones and tablets. The vendor's value proposition is that the solution is bundled with advanced features that allow for easy creation, sharing and analysis. Additionally, the vendor says the solution can can power a wide variety of surveys ranging from product feedback surveys and course evaluation surveys to employee feedback surveys and scored surveys.
ProProfs Survey Maker Features
- Supported: Create branded web surveys
- Supported: Analytics and reporting
- Supported: Videos, images and graphics
- Supported: Facebook, Twitter, mobile, iPads
ProProfs Survey Maker Screenshots
ProProfs Survey Maker Video
This tutorial shows how to create online survey using ProProfs Survey Software. ProProfs provides a simple to use survey software that you can use to make online surveys for varied purposes such as such as customer feedback, market research, course evaluation and many others. ...
Show More ProProfs Survey Maker Competitors
- SurveyMonkey
- eSurveyCreator
- KwikSurveys
ProProfs Survey Maker Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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April 13, 2021
ProProfs Survey Maker Review
Score 1 out of 10
Vetted Review
Verified User
The survey maker is being used by the Marketing Dept. to survey an external cohort. We hoped it would provide at least 500 responses to our questions in a single month, however, the survey shut down before it reached our goal and the advertising dollars we spent to promote the survey were lost as a result.
- ProProfs is cheaper than its competitors.
- [I feel] Customer service closes tickets without resolving the issues first....and there are a lot of issues.
- I paid for the upgraded version, but couldn't get the upgraded functionality without spending days on the phone, chat, and remote desktop with customer service.
- We paid for 500 responses/month, but the survey closed before we reached that number. We asked for a refund so we could pay for another month of advertising, but they ignored the request, instead giving us more days to use the platform (not sure how this was supposed to help).
- Every time you view the Welcome Page, the changes to font and formatting revert back to default and you must re-do them every time.
- The reports aren't what you expect. They are very limited. I expected Q1- 75% answered Yes, 25% No. Instead the reports are listed across columns in an Excel spreadsheet with every respondent's answer in the rows below. The stats are a bit better, but I don't think you can share them with others.
- Very limited functionality in the free or 1st upgrade. You need to go to premium and get on the phone with customer service to get basic functions that appear in Survey Monkey. {I think] their advertising is misleading.
33.333333333333336%
3.3
45%
4.5
20%
2.0
10%
1.0
N/A
N/A
N/A
N/A
60%
6.0
35%
3.5
- Negative ROI based on extra money spent on upgrading, losing days with the survey not being upgraded on time, losing money on external advertising when the survey closed early, and losing many work hours reaching out to customer service.
ProProfs feel like a garage start-up that didn't really figure out the functionality or customer service before they launched, while Survey Monkey is reputable and reliable. ProProfs has very limited reporting, but Survey Monkey is exactly what you expect with the basic package- analyzing percentages of each response. Survey Monkey is more customizable, even if you have to pay a bit more.