ProSoft Solutions vs. Simform

It is very well suited for minimal human interaction while gathering requirements as certain fields are pre-populated while capturing the requirements. There is an easy import feature to add requirements to the system. Training for the users isn't a complicated process. Integration with other collaboration tools needs to be made more easier and robust like that with Sales Force or Slack or Microsoft Teams.

Incentivized

Simform is great with project management, communications and execution. They've been exemplary with customer service in all areas. We had an original version of our app that was created and hosted by another partner that abruptly went out of business. We were left with no support and a pending loss of hosted services. Simform jumped in and moved our code base to their hosted environment and even made substantial improvements to our existing code with no downtime for our customers!

• requirement gathering - automated way of capturing similar requirements
• training of newly onboarded members
• support for quick account setup
• product configuration

Incentivized

• Simform delivered our self-serve application, including an MVP, within the agreed timeline.
• Their exceptional expertise and dedication continue to impress as they develop new features and maintain the application.
• The customer success team and project managers at Simform were committed to timely delivery. Despite the time zone differences, they navigated seamlessly, ensuring efficient planning and flawless implementation.

• Prosoft solution needs to add pictorial representation for workflows
• There needs to be the view of time estimates within which requirements can be attained to make them truly SMART goals
• for support and training, there needs to be a place where the details of the point of contact can be highlighted for quick connections and resolutions

Incentivized

• There have been times when we thought our projects were to heavily staffed. We informed Simform of this and the issue was corrected immediately.
• One project we thought the Simform team member skill set did not match up with the requirements for the project. We alerted Simform of this and they quickly fixed the situation.

Prosoft Solutions is a good tool but just for ease of integration, we do have some teams in our organization using ServiceNow tools as well. Within our team, as we wanted to attain faster training and customer support, we have gone with Prosoft.

Incentivized

We evaluated four different agencies and interviewed over 12 engineers as part of our selection process. Alongside Simform, we partnered with another firm that charged nearly double the rate. However, we found no significant difference in the quality or skillsets delivered. Simform stood out for their technical capability, responsiveness, and cost-effectiveness, making them the clear choice.