TrustRadius

Aspect Quality vs. QEval

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aspect Quality
Score 4.1 out of 10
N/A
Aspect Quality software allows customer interactions to be evaluated by all parties, including supervisors, agents and automated analytics systems, enabling users to extract valuable perspectives on quality so as to best coach agents in relevant areas for improvement.N/A
QEval
Score 0.0 out of 10
N/A
QEval is Etech Global Service’s SaaS-based call center quality monitoring software, specifically addressing operational issues. It is a Call Center Call Monitoring Software designed to play a major role in accomplishing stringent demands of quality, customer experience, and compliance. With Etech QEval, organizations across different business verticals can identify opportunities and actions in order to improve their internal processes, sales conversion, and customer…N/A
Pricing
Aspect QualityQEval
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Aspect QualityQEval
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$30 per user
Additional Details——
More Pricing Information
Community Pulse
Aspect QualityQEval
Best Alternatives
Aspect QualityQEval
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 8.9 out of 10
8x8 Contact Center
8x8 Contact Center
Score 8.9 out of 10
Medium-sized Companies
Eleveo
Eleveo
Score 9.6 out of 10
Eleveo
Eleveo
Score 9.6 out of 10
Enterprises
Calabrio WFM
Calabrio WFM
Score 8.1 out of 10
Calabrio WFM
Calabrio WFM
Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Aspect QualityQEval
Likelihood to Recommend
7.0
(0 ratings)
-
(0 ratings)
User Testimonials
Aspect QualityQEval
Likelihood to Recommend
It all depends on the workforce team if they've settled the tool correctly for the company. In a previous experience, the tool was entirely settled with the group balance available, all the segments we need were added and up to date, and we could easily navigate the tool. On the new company though, there is a sentiment of incompletion, the UI slightly evolved over the past 2 years but only for the name and some design. Though the tool itself hasn't really changed and clarity is missing sometimes. We must be used to it to understand it well.
Verified User
Anonymous
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Pros
  • Clarity on the daily tasks, it's easy to know what will be the tasks for the day and for how long it is planned.
  • Many options available, entirely customizable for a better accuracy of the tasks.
  • Very reliable and easy to use, with multiple format views available.
Verified User
Anonymous
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No answers on this topic
Cons
  • There is a lot of options, probably too many and more than 50% are no use to me.
  • Some views can be very confusing, sticking to the time is best to avoid being confused by any overlapping segment.
  • Lot of options but UI tends to be a bit slow to load and still empty sometimes.
Verified User
Anonymous
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No answers on this topic
ScreenShots

QEval Screenshots

Screenshot of DashboardScreenshot of DashboardScreenshot of EvaluateScreenshot of ReportsScreenshot of ReportsScreenshot of Reports