Quidget vs. Zoom Virtual Agent

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Quidget
Score 0.0 out of 10
N/A
Quidget is a chat builder that helps improve customer service by automating basic support questions. It scans company data and knowledge base to provide answers to customer inquiries. It can also be used to launch an AI agent on a website in under 10 minutes without coding. By taking care of routine questions, Quidget lets support teams focus on more complex customer issues, potentially saving support…
$0
per year per plan
Zoom Virtual Agent
Score 8.7 out of 10
N/A
An AI chatbot which is ready 24/7 to provide quick, personalized help and boost team productivity. The AI chatbot with machine learning guides users to accurate answers fast, reducing the burden on customer service and support teams.N/A
Pricing
QuidgetZoom Virtual Agent
Editions & Modules
Free
$0
per plan
Starter
$19
per month per plan
Pro
$99
per month per plan
Enterprise
$250
per month per plan
Zoom Virtual Agent
Contact Sales
Offerings
Pricing Offerings
QuidgetZoom Virtual Agent
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsMonthly / Annual payment options available. Discount available for annual pricing. Free trial is available (no credit card required)Zoom Virtual Agent available as an add-on to Zoom Contact Center.
More Pricing Information
Best Alternatives
QuidgetZoom Virtual Agent
Small Businesses
LocaliQ
LocaliQ
Score 8.8 out of 10
LocaliQ
LocaliQ
Score 8.8 out of 10
Medium-sized Companies
Piper the AI SDR by Qualified
Piper the AI SDR by Qualified
Score 9.2 out of 10
Piper the AI SDR by Qualified
Piper the AI SDR by Qualified
Score 9.2 out of 10
Enterprises
Conversica
Conversica
Score 4.0 out of 10
Conversica
Conversica
Score 4.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
QuidgetZoom Virtual Agent
Likelihood to Recommend
-
(0 ratings)
8.5
(2 ratings)
Usability
-
(0 ratings)
7.4
(2 ratings)
User Testimonials
QuidgetZoom Virtual Agent
Likelihood to Recommend
Quidget
No answers on this topic
Zoom
Really great for customers that have experience with chatbots and want a powerful platform that is continuing to evolve. It has been one of the most accurate platforms for generative AI responses and has great tools for administering the platform in a scalable manner. The tool has greatest utility for companies with existing knowledge bases that can be leveraged and with a team that can dedicate resources to continually evolving the implementation to take full advantage of the tool.
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Pros
Quidget
No answers on this topic
Zoom
  • Generative AI answers from existing documentation
  • Providing tools for admins to discover and easily create new intents and workflows
  • Customizing the experience by campaign, chatbot, workflow, etc. to facilitate curated experiences for customers
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Cons
Quidget
No answers on this topic
Zoom
  • Add more native components for integrating with data sources such as a CRM
  • Methodology for session counts: avoid double counting a session if a user is handed-off between bots.
  • Admin UI: there can be a lot of clicks to navigate to the correct area of the dashboard to manage settings
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Usability
Quidget
No answers on this topic
Zoom
You can customize the experience for your clients, make it sound as human as possible and provide different paths to find the answers needed
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Alternatives Considered
Quidget
No answers on this topic
Zoom
Zoom Virtual Agent was our first choice
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Return on Investment
Quidget
No answers on this topic
Zoom
  • 70% self-service for managed interactions
  • Estimated $3 million in headcount costs saved
  • Admin tools have reduced administrative costs by 50%
Read full review
ScreenShots

Quidget Screenshots

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Zoom Virtual Agent Screenshots

Screenshot of the Zoom Virtual Agent intelligent conversational AI chatbot that instantly resolves issues.Screenshot of a personalized experience, delivered by the virtual agent.Screenshot of the virtual agent's customer resolution.Screenshot of chatbot performance analytics.