Rackspace Managed Public Cloud vs. Service Express

Augment current IT staff. Repeated tasks that can be part of a runbook. Setting up and tearing down of network services and servers.

Incentivized

• Azure support for processes
• Network services and support
• Architecture review

Incentivized

• Project planning
• Customer service rep doesn’t necessarily have the leverage to get things done.
• Missed tasks that were part of the runbook.
• Pushing gear that might not be the best for the customer.

Incentivized

Due to their vast areas of expertise, they can be leveraged in different projects. They can also be used to augment the current architecture and provide redundancy as needed. We use their engineers to review architectures and get industry recommendations.

Incentivized

They are available when needed and the runbook is followed 80% of the time. There can be some missed processes, which can lead to problems.

Incentivized

We used hosting.com in the past. The customer support is significantly better. Knowledge of products is more. Better handling of expedited/emergency situations. Responsive to feedback. The account rep is available for any escalations. Due to the vast area of expertise, we leverage them for different aspects of infrastructure

Incentivized

• Less time spent supporting services and more time can be spent on architecture.
• Off hour support.
• Initial review of current architecture and recommendations.

Incentivized