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Rackspace: to cloud or not
November 01, 2020

Rackspace: to cloud or not

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rackspace Managed Public Cloud

Rackspace is used to augment the current IT department. They are used to manage and support Azure and some security services including firewalls and IPSec VPN termination. They assist with the support of process-oriented tasks like patching, setting up servers in Azure, support for network services in Azure, and setting up and tearing down of VPNs. They also provide redundancy to existing services.
  • Azure support for processes
  • Network services and support
  • Architecture review
  • Project planning
  • Customer service rep doesn’t necessarily have the leverage to get things done.
  • Missed tasks that were part of the runbook.
  • Pushing gear that might not be the best for the customer.
  • Less time spent supporting services and more time can be spent on architecture.
  • Off hour support.
  • Initial review of current architecture and recommendations.
We used hosting.com in the past. The customer support is significantly better. Knowledge of products is more. Better handling of expedited/emergency situations. Responsive to feedback. The account rep is available for any escalations. Due to the vast area of expertise, we leverage them for different aspects of infrastructure

Do you think Rackspace Managed Public Cloud delivers good value for the price?

Yes

Are you happy with Rackspace Managed Public Cloud's feature set?

Yes

Did Rackspace Managed Public Cloud live up to sales and marketing promises?

Yes

Did implementation of Rackspace Managed Public Cloud go as expected?

Yes

Would you buy Rackspace Managed Public Cloud again?

Yes

Augment current IT staff. Repeated tasks that can be part of a runbook. Setting up and tearing down of network services and servers.

Rackspace Managed Public Cloud Support

They are available when needed and the runbook is followed 80% of the time. There can be some missed processes, which can lead to problems.

Using Rackspace Managed Public Cloud

Due to their vast areas of expertise, they can be leveraged in different projects. They can also be used to augment the current architecture and provide redundancy as needed. We use their engineers to review architectures and get industry recommendations.