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Rackspace Managed Public Cloud

Rackspace Managed Public Cloud

Overview

What is Rackspace Managed Public Cloud?

Rackspace offers managed public cloud infrastructure services for Microsoft Azure, Amazon (AWS), Google Cloud, and Alibaba Cloud.

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Recent Reviews
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Service Offering Details

What is Rackspace Managed Public Cloud?

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Comparisons

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Reviews and Ratings

(1)

Attribute Ratings

Reviews

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November 01, 2020

Rackspace: to cloud or not

Verified User
Engineer in Information Technology
Construction Company, 1001-5000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Rackspace is used to augment the current IT department. They are used to manage and support Azure and some security services including firewalls and IPSec VPN termination. They assist with the support of process-oriented tasks like patching, setting up servers in Azure, support for network services in Azure, and setting up and tearing down of VPNs. They also provide redundancy to existing services.
Pros and Cons
  • Azure support for processes
  • Network services and support
  • Architecture review
  • Project planning
  • Customer service rep doesn’t necessarily have the leverage to get things done.
  • Missed tasks that were part of the runbook.
  • Pushing gear that might not be the best for the customer.
Likelihood to Recommend
Augment current IT staff. Repeated tasks that can be part of a runbook. Setting up and tearing down of network services and servers.
Return on Investment
  • Less time spent supporting services and more time can be spent on architecture.
  • Off hour support.
  • Initial review of current architecture and recommendations.
Alternatives Considered
We used hosting.com in the past. The customer support is significantly better. Knowledge of products is more. Better handling of expedited/emergency situations. Responsive to feedback. The account rep is available for any escalations. Due to the vast area of expertise, we leverage them for different aspects of infrastructure
Other Software Used
Support Rating
7
They are available when needed and the runbook is followed 80% of the time. There can be some missed processes, which can lead to problems.
Usability
7
Due to their vast areas of expertise, they can be leveraged in different projects. They can also be used to augment the current architecture and provide redundancy as needed. We use their engineers to review architectures and get industry recommendations.
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