Reach Interactive SMS vs. WhatsApp Business

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Reach Interactive SMS
Score 0.0 out of 10
N/A
Reach Interactive is a 2-way SMS marketing provider for businesses. Messages can be sent via desktop, tablet or mobile via either connecting to the Reach SMS API or through an online dashboard. The vendor asserts sending texts is perfect for communicating with key stakeholders and is perfect for promotions, order confirmations, delivery notifications, event reminders, running competitions and more. Pricing starts at 1.6p per text in the UK and there is a double credits offer on your first order,…
$0.02
per text
WhatsApp Business
Score 8.5 out of 10
N/A
WhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages. For medium and large businesses, the WhatsApp Business API powers communication with customers all over the world, allowing them to connect with them on WhatsApp in a simple, secure, and reliable way.N/A
Pricing
Reach Interactive SMSWhatsApp Business
Editions & Modules
Pricing From
$0.021
per text
WhatsApp Business
Free
Offerings
Pricing Offerings
Reach Interactive SMSWhatsApp Business
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Reach Interactive SMSWhatsApp Business
Best Alternatives
Reach Interactive SMSWhatsApp Business
Small Businesses
Telegram
Telegram
Score 8.8 out of 10
Telegram
Telegram
Score 8.8 out of 10
Medium-sized Companies
Telegram
Telegram
Score 8.8 out of 10
Telegram
Telegram
Score 8.8 out of 10
Enterprises
Telegram
Telegram
Score 8.8 out of 10
Telegram
Telegram
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Reach Interactive SMSWhatsApp Business
Likelihood to Recommend
-
(0 ratings)
9.2
(25 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(5 ratings)
Support Rating
-
(0 ratings)
8.3
(4 ratings)
User Testimonials
Reach Interactive SMSWhatsApp Business
Likelihood to Recommend
Reach Interactive
No answers on this topic
Meta Platforms Inc
By using WhatsApp Business, I can now respond to customers faster, keep them updated about new deals, and even send out surveys to understand their needs. The ability to send stickers and photos makes the app more interactive and engaging. It easily beats other social networks in terms of the quality and quantity of messages sent, which is a good thing for businesses.
Read full review
Pros
Reach Interactive
No answers on this topic
Meta Platforms Inc
  • Ease of communication with clients which helped us in improving our customer satisfaction and quick response time.
  • We can customise messages for different clients such as for vendors, business clients.
  • Excellent support in share images, videos, documents. It saves a whole lot of time and effort by email it to various clients and stakeholders.
  • Various options to create catalogue & showcase accordingly
Read full review
Cons
Reach Interactive
No answers on this topic
Meta Platforms Inc
  • UI/UX of WhatsApp has room for improvement. The goal should be to add more features for business interactions outside of the everyday messenger. (interface wise, not feature wise)
  • Multi-device use is added but it's still not as flexible and fast as other messengers like Telegram
  • File transfer is time consuming and troublesome. It also has limits.
Read full review
Likelihood to Renew
Reach Interactive
No answers on this topic
Meta Platforms Inc
It's ease and pocket friendly use makes it best in the market when you are required to connect with client directly and showcase your products. One needs to understand how powerful WhatsApp Business as a tool is if he/she knows it's use at it's potential. There are many customisations one can do and interact with multiple clients at one time which saves time and efforts.
Read full review
Usability
Reach Interactive
No answers on this topic
Meta Platforms Inc
Most reliable app for business and personal use. I rely on it with any hesitation. Its encrypted chatting system impresses me a lot. Easy file transfer is also appreciated. Maximum people use this app, so I can communicate with most people through this. It makes my life more comfortable.
Read full review
Support Rating
Reach Interactive
No answers on this topic
Meta Platforms Inc
There were some issues in the beginning when the app used to get hanged. We had emailed customer support, and we received a response promptly. There was an issue with the phone where some updates had to be downloaded. You can also complete a form online to contact customer support. The staff can speak many languages
Read full review
Alternatives Considered
Reach Interactive
No answers on this topic
Meta Platforms Inc
In a business organisation communication is the main factor for the development. And WhatsApp Business is the most perfect software for it. The software is designed with full of perfect features for the better communication. It performs very effectively than other software. I am fully satisfied with the features of the software. A superb software to me.
Read full review
Return on Investment
Reach Interactive
No answers on this topic
Meta Platforms Inc
  • With WhatsApp Business help, productivity has risen while email and text messages continue to be used.
  • It’s helpful to adapt, have a positive business return, and use WhatsApp Business groups to manage communication with specific people.
  • Integrating the company and the improvement of its visibility allowed for better optimization of customer engagement.
Read full review
ScreenShots