Recupra vs. Tebra Patient Experience

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Recupra	N/A	N/A	Recupra is an AI patient outreach platform for healthcare clinics. It targets the revenue a front desk cannot chase: cancelled slots that go unfilled, patients who do not show, and patients who drift out of care. How it works Recupra runs a set of AI voice agents, each responsible for one job. The Reminder Agent confirms upcoming appointments and reschedules on the call. The Waitlist Agent detects a cancellation and phones waitlisted patients until the slot is…	$5 per confirmed appointment
Tebra Patient Experience	Score1 out of 10	N/A	Formerly PatientPop, Tebra Patient Experience provides a means to schedule and engage patients. For small practices, the solution is presented as a simple, user-friendly, cloud-based system that requires no technical skills from users.	$700 per month

Recupra charges per outcome. There is no platform fee, no setup fee, and no per seat licence. A clinic pays only when an agent produces a result: $5 per confirmed appointment (Reminder Agent), $3 per resolved request (Admin Agent), $20 per rebooking (Follow-Up Agent), $25 per slot filled (Waitlist Agent), $25 per recovered visit (No-Show Agent), $30 per booking (Intake Agent), and $40 per reactivated patient (Reactivation Agent). A clinic enables only the agents it wants.

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User Ratings
	Recupra	Tebra Patient Experience
Likelihood to Recommend	- (0 ratings)	1.0 (7 ratings)
Support Rating	- (0 ratings)	1.0 (1 ratings)

User Testimonials
	Recupra	Tebra Patient Experience
Likelihood to Recommend	Puppeteer AI No answers on this topic	Tebra Great for getting POTENTIAL new patients, but there is definitely room for improvement. As an out-of-network office, it has proven to be difficult to get these new patients to commit to an appointment, many will schedule and then call the day before and cancel once they find out we do not take their insurance. Incentivized Dominique Marisie Office Administrator Read full review
Pros	Puppeteer AI No answers on this topic	Tebra Booking online appointments through our website or directly through yelp Elegant, organized website Send patient reminders Increase Ranking SEO to 1st page of Google Handles patient online reviews Incentivized Dr Kambiz Silani Chief Clinical Director Read full review
Cons	Puppeteer AI No answers on this topic	Tebra Better tracking of new clients via the dashboard without using the whisper as we take PatientPop phone calls. Ability to have more fields in the appointment request module be required. Less expensive annual fee. Incentivized Ann Gannon Administrator Read full review
Support Rating	Puppeteer AI No answers on this topic	Tebra The sales rep. disappears and the admin (onboarding) team will provide a list of things THEY need. Then you'll need to chase them down to see if they were received. Even if they were it could be weeks before next steps are taken. We gave them the benefit of the doubt but ultimately, they could pass muster. There is limited follow-through and absolutely no significant SEO or reputation management. Our website had fewer hits in two years than most get in a month. Again, we assumed it was on our side so we sought answers. The only person who ever answered a call or an email was the selling Rep. And then her response was to get someone to "reach out" to us. We can't even leave easily. I've been trying to exit this program for more than nine month and can't get a call back or returned email from anyone. When you do get a live person it's the usual," I'll have to get one of our senior members to call you back." When I explain that never happens they tell us there is no one who can talk right now Robert Rosenbaum, MD. FAANS FACS owner Read full review
Alternatives Considered	Puppeteer AI No answers on this topic	Tebra Be careful with their aggressive sales tactics. Take the time you need, do not rush into such decisions for your business. There are many many other companies out there Charles Huang Dentist Read full review
Return on Investment	Puppeteer AI No answers on this topic	Tebra They have been instrumental in increases our business and getting the word out about our services Our success rep, Sarah, has been helpful in directing us toward a successful online marketing strategies Very informational relative to anything web-based. Incentivized Ann Gannon Administrator Read full review
ScreenShots	Recupra Screenshots

Recupra vs. Tebra Patient Experience

Recupra

Tebra Patient Experience

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