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Red Hat Ansible Automation Platform vs. TeamViewer DEX

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Ansible

    Score9 out of 10
    N/AThe Red Hat Ansible Automation Platform (acquired by Red Hat in 2015) is a foundation for building and operating automation across an organization. The platform includes tools needed to implement enterprise-wide automation, and can automate resource provisioning, and IT environments and configuration of systems and devices. It can be used in a CI/CD process to provision the target environment and to then deploy the application on it.

    $5,000

    per year

    TeamViewer DEX

    Score8.8 out of 10
    N/AThe TeamViewer DEX platform is a cloud-native, real-time, autonomous DEX solution that fixes digital worker experience issues before they impact users. It aims to remove friction from IT operations, improve compliance, and help IT deliver personalized digital experiences by bringing the user front and centre in the decision-making process.​N/A
    Pricing
    AnsibleTeamViewer DEX
    Editions & Modules
    Basic Tower
    5,000
    per year
    Enterprise Tower
    10,000
    per year
    Premium Tower
    14,000
    per year
    No answers on this topic
    Offerings
    Pricing Offerings
    AnsibleTeamViewer DEX
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    AnsibleTeamViewer DEX
    Considered Both Products
    Red Hat
    No answer on this topic
    TeamViewer
    No answer on this topic
    Key User Insights
    Would buy again
    99%
    Would buy again
    265 Answers
    No answers on this topic
    Delivers good value for the price
    96%
    Delivers good value for the price
    210 Answers
    No answers on this topic
    Happy with the feature set
    98%
    Happy with the feature set
    263 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    166 Answers
    No answers on this topic
    Implementation went as expected
    89%
    Implementation went as expected
    201 Answers
    No answers on this topic
    Best Alternatives
    AnsibleTeamViewer DEX
    Small Businesses
    Salt
    Score6.2 out of 10
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    Medium-sized Companies
    Perforce Puppet
    Score8.5 out of 10
    Catchpoint
    Score8.5 out of 10
    Enterprises
    Salt
    Score6.2 out of 10
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    Score7.3 out of 10
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    User Ratings
    AnsibleTeamViewer DEX
    Likelihood to Recommend
    8.8
    (292 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    9.2
    (8 ratings)
    -
    (0 ratings)
    Usability
    8.3
    (184 ratings)
    -
    (0 ratings)
    Performance
    8.7
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (5 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    8.6
    (5 ratings)
    -
    (0 ratings)
    User Testimonials
    AnsibleTeamViewer DEX
    Likelihood to Recommend
    Red Hat
    I think it's the best defacto orchestrator for automation because it's so easy to integrate in other tools to it (dynatrace, cyberark, terraform, etc). It is a lot for a new or smaller team to use so I wouldn't recommend it to a new team using Ansible, in that case using Ansible navigator is a better start to understanding playbooks/inventories before diving into the complexity of Red Hat Ansible Automation Platform. EDA also takes a lot of connectivity between Red Hat Ansible Automation Platform and target systems to get working which can be difficult in very locked down envs unless you have approval from many other teams like networking and security.
    Incentivized
    Read full review
    TeamViewer
    When we are needing to patch workstations for zero-day vulnerabilities or security risks, Explorer is our go-to tool to push out those settings quickly. We have a TeamViewer DEX server stood up in our DMZ to communicate with the workstations outside of our VPN, so we can push those settings or patches to devices without needing them to attach to our network. It's really nice to be able to communicate with the computers that rarely connect to our corporate network and ensure that they are still protected. We do have the TeamViewer Client installed on all of our internal servers in order to get inventory and licensing information, but we don't typically utilize the TeamViewer software on the servers for much else. A different team handles those computers and often requires change management, so expedited changes don't happen often there. Standard deployment and patching tools do the job.
    Incentivized
    Read full review
    Pros
    Red Hat
    • Standardize controls and visibility for automation.
    • Provide RBAC and Vault for improved automation security and support.
    • Job Scheduling is much more effective than Cron or other home-grown solutions.
    • The Red Hat Ansible Automation Platform API is one of the best features as it makes automation accessible from any other platform.
    Incentivized
    Read full review
    TeamViewer
    • Extremely quick responses from Explorer provides immediate feedback
    • Automated software reclaim for unused software keeps our licensing costs down
    • Guaranteed State gives us peace of mind that our required policy settings will remain intact
    • Experience gives an in-depth insight into proactive performance troubleshooting
    Incentivized
    Read full review
    Cons
    Red Hat
    • Ansible is still not truly declarative like Terraform.
    • Simple automation is fine, but creating complex, scalable automation scripts is very difficult to learn.
    • For a higher number of nodes, Ansible consumes a lot of resources. It needs the paid version of AAP, which requires a cost.
    Incentivized
    Read full review
    TeamViewer
    • They currently don't have all of their products incorporated into the web interface, meaning that we need a separate administration console for using their Shopping product.
    • The TeamViewer DEX Exchange is an online repository for common or useful instructions, but it is still a bit lacking. New instructions aren't published very often.
    • Writing your own custom instructions for Explorer has a bit of a learning curve if you aren't already familiar with SQL queries or their SCALE language. There is published documentation for SCALE, but I'd like to see them add a basic functionality course to their online training portal.
    Incentivized
    Read full review
    Likelihood to Renew
    Red Hat
    We are extremely happy with the use of AAP. It's better than expected, There is almost no limit when thinking of automation. The only problem is that the day to day is consuming a big part of our time. Patching and checking vulnerabilities are virtually killing us. But we can only improve with AAP.
    Incentivized
    Read full review
    TeamViewer
    No answers on this topic
    Usability
    Red Hat
    Everything has room for improvement, but Ansible is the best tool out there for what it does and what it can do. There are plenty of features and capabilities that can be added, but it's just a matter of time before it happens.
    Incentivized
    Read full review
    TeamViewer
    TeamViewer DEX has plenty of features and functionality right out of the box. They offer an Exchange web portal where you can go to download new product packs as they become available through consulting engagements and customer requests. Sometimes you might need to do something more specific or customized than what is available to everyone, and that's when your own knowledge is put to the test. Being able to write your own SCALE code would be invaluable, but takes a while to learn if you aren't already familiar with SQL, PowerShell, or a few other popular languages. Making it your own can definitely take some work, but it's worth it in the end.
    Incentivized
    Read full review
    Performance
    Red Hat
    Great in almost every way compared to any other configuration management software. The only thing I wish for is python3 support. Other than that, YAML is much improved compared to the Ruby of Chef. The agentless nature is incredibly convenient for managing systems quickly, and if a member of your term has no terminal experience whatsoever they can still use the UI.
    Incentivized
    Read full review
    TeamViewer
    No answers on this topic
    Support Rating
    Red Hat
    There is a lot of good documentation that Ansible and Red Hat provide which should help get someone started with making Ansible useful. But once you get to more complicated scenarios, you will benefit from learning from others. I have not used Red Hat support for work with Ansible, but many of the online resources are helpful.
    Incentivized
    Read full review
    TeamViewer
    No answers on this topic
    Implementation Rating
    Red Hat
    I spoke on this topic today!
    Incentivized
    Read full review
    TeamViewer
    No answers on this topic
    Alternatives Considered
    Red Hat
    AAP compares favorably with Terraform and Power Automate. I don't have much experience with Terraform, but I find AAP and Ansible easier to use as well as having more capabilities. Power Platform is also an excellent automation tool that is user friendly but I feel that Ansible has more compatibility with a variety of technologies.
    Incentivized
    Read full review
    TeamViewer
    Microsoft has good intentions, but they are often late to the table. On more than one occasion, we have seen Microsoft incorporate a new feature into their own products, but it's something that TeamViewer had already been offering for a year or more. By the time Microsoft adds a new feature, it has already been in our toolbox and even then doesn't seem to have all of the additional functionality that we get from the TeamViewer software. Currently, we're starting to see Microsoft's push for endpoint performance analytics, which TeamViewer DEX has already done impressively for some time now.
    Incentivized
    Read full review
    Return on Investment
    Red Hat
    • First, it keeps our entire server infrastructure aligned with our standards and reduces the time and effort needed to maintain our systems.
    • Automate routine IT tasks to save time, reduce errors, and ensure every server is configured and updated consistently.
    • Tasks that used to take our teams weeks to complete manually now run automatically and reliably, with full visibility, making our infrastructure management more effective and our compliance tracking much easier.
    Incentivized
    Read full review
    TeamViewer
    • Being able to deploy configuration changes while devices are off-network was a real-life-saver for us during the sudden work-from-home scenarios we faced during the pandemic.
    • Reclaiming unused software licenses has provided some additional budget to use towards other products, and helps us to justify the cost of what we already have.
    • Using Experience to proactively troubleshoot performance issues not only reduces the number of help desk tickets but also provides a better work environment for our employees.
    Incentivized
    Read full review
    ScreenShots

    TeamViewer DEX Screenshots

    Screenshot of Installed ApplicationsScreenshot of Content Distribution OverviewScreenshot of Experience Analytics OverviewScreenshot of Experience Analytics PerformanceScreenshot of Experience Analytics NetworkScreenshot of DEX Intelligence Insights