Regie.ai vs. UJET

If you are looking to save time on writing cold sequences Regie.ai is perfect, it absolutely cuts down on the time it takes to draft a fully-fledged cold sequence. However if you are looking for it to produce ready-to-go sequences you can just plug and play it is not at that level yet, you do need to edit the sequences to get them ready to send.

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Great value for the money. They are always releasing new features, their support team is very responsive and they care about the customer experience. Overall I would say they are working to provide a product that is valuable, useful, and intuitive. Specifically, well-suited areas include: the IVR system, routing, and configuration Areas we have not explored include the chat service and virtual agent but they seem like worthwhile tools to explore.

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• Scripts for various titled personas
• Ensures that emails have the best wording
• Prevents emails from being too wordy
• Prevents emails from not being too vague

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• Tracking number of calls and chats everyday
• Tracking Average handle time
• View calls waiting in the queue

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• Still sounds like a computer sometimes
• Plugin can be glitchy
• Not always necessary

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• CRM integration customization
• Advanced Reporting
• SSO Integration

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Very simple to use and has a very helpful plugin

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Chat GPT I don't feel like it's as user-friendly. It works for a quick post, but not for sequences and for ongoing uses. As well I don't feel it is industry specific and is more focused on social media influencers versus the business world.

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UJET is better when it comes to tracking AHT and the number of interactions. It also provides us with real-time CSAT

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• Better reply rates
• Quicker email responses
• Quality of emails

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Independently Invited by TrustRadius

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• There were a few system outages, they have since implemented a business continuity plan
• Their onboarding support was really good
• They built out an integration to Assembled which is great for workforce management

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info