Request Metrics vs. SessionCam (discontinued)

Request Metrics is great for small web development teams that want to make fast web applications. It was quick for us to get started and we could use the reports right away without having to read through documentation. If you just need to get some performance metrics, Request Metrics is perfect. It would not be so good for a larger team or a complex backend application as it is pretty limited in what it can measure.

SessionCam works well for helping you figure out what is and isn't working with a small or mid-sized business website. It can give you valuable insights regarding the flow of the user's movements on the site, and where the user might hit a dead end. Its reporting capabilities might not be powerful enough for more complex situations.

Incentivized

• Performance charts are really simple and easy for us to understand what is happening
• It was easy to get started and doesn't need administration or training
• It's affordable for our team
• It's fast

• Session replay.
• Integration with Google Analytics.
• Struggle score.

Incentivized

• I wish that it could also do uptime checking of the site
• There is not enough detail to drill into individual users

• They only did one part of an audit and said they were going to finish it, but never did. I've followed up with the account person and haven't heard back. This is a recent development this didn't happen with 2 other audits they did.
• It has aspects to try and narrow down the data, but it's still a lot of data to parse, so in the end, it still takes a lot of time to truly use it.

Incentivized

Very good support and super helpful implementation specialists.

Incentivized

We also consider Speedcurve and Calibre for monitoring. Speedcurve was really nice, but the reports were slow. We had to wait a lot to get information. It was also out of our budget and would require extra justification to use it. Calibre was also nice, but the numbers were based on synthetic rather than real user performance. We felt that this wasn't as helpful for us.

I have never used any other similar tool and I am happy to say they proved exactly what we need.

Incentivized

• The launch of our project dashboard was much smoother and more successful because we could fix problems earlier
• It fit without our existing operations budget

• Allowed us to improve our website in-house
• Relatively low cost solution
• Customer engagement and sales on website increased

Incentivized