Rev.io PSA vs. Runrun.it

Tigerpaw Unleashed, according to Trust Radius is no longer being marketed. If it worked correctly, it has the potential to be great software for Enterprise level businesses. We chose the Unleashed version so that the technicians could use it in the field. It does take a lot of information to get the software up and running

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Apropriado para gestão de tempo, organização de demandas e planejamentos, tanto de forma micro quanto de alta gestão. Inapropriado para trabalhos colaborativos na área de geração de ticket. Falta um canal de comunicação mais fluído e com mais ferramentas de suporte. Provavelmente uma interface com o hangout ou chats do e-mail cadastrado facilitassem essa comunicação. Suitable for time management, organization of demands, and planning, both on a micro level and high management. Inappropriate for collaborative work in the area of ticket generation. There is a lack of a more fluid communication channel and more support tools. Probably an interface with Hangouts or email chats would facilitate this communication.

• ability to dispatch tech's to service calls

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Creating and delegating tasks
• Time tracking (time per task)
• Workflows with step-by-step approvals
• Project management with schedules
• Criação e delegação de tarefas
• Time tracking (tempo por tarefa)
• Workflows com aprovações em etapas
• Gerenciamento de projetos com cronogramas

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• When training, during the overview of a chapter the examples tend to be from a prior version and do not reflect current software.
• In my experience when things don't work the way you think they should being told to go back and read the chapter that you read 5 times before is not helpful.
• I my experience when they know that there is an issue and the software is not working they keep billing you.
• They like to tell you that they are escalating the problem. You never see a resolution and they do not get back to you . You have to keep calling them.
• They acknowledge that you are having issues and state that there will be a credit. I have not seen one.
• In my opinion, training is filled with jargon and no glossary.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Painel do tempo da atividade poderia ser melhorado para retirar as horas excedentes. The activity time panel could be improved to remove the excess hours.
• visualização inicial ser direto a do seu painel. initial visualization should be directly from your dashboard.
• organização das atividades entregues. Melhor visualização. organization of the submitted activities. Better visualization.

It's easy and practical, doesn't need too much time to learn how to use it.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Gigantic waste of time and resources

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• 40% reduction in rework and missed deadlines
• 25% increase in team productivity:
• Improvement in management control and planning:
• Redução de 40% no retrabalho e perda de prazos
• Aumento de 25% na produtividade da equipe:
• Melhoria no controle de gestão e planejamento:

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info