Tigerpaw Unleashed is not Tigerpaw One
Use Cases and Deployment Scope
Actually attempted to use Tigerpaw Unleashed. Purchased this software to perform workflow for entire business wanted unleashed because of supposed mobile capabilities for Techs. Was supposed to be able to do everything from the ability to purchase inventory via PO's to manage inventory; dispatch tech to close call and invoice client and interface with QuickBooks. Was able to dispatch fairly well. In my experience, when it came to invoicing customers on a monthly basis it failed. Did not even get to the rest of the software's supposed capabilities. Invoices generated were sent to some of the customer base via email and many had severe errors.
Pros
- ability to dispatch tech's to service calls
Cons
- When training, during the overview of a chapter the examples tend to be from a prior version and do not reflect current software.
- In my experience when things don't work the way you think they should being told to go back and read the chapter that you read 5 times before is not helpful.
- I my experience when they know that there is an issue and the software is not working they keep billing you.
- They like to tell you that they are escalating the problem. You never see a resolution and they do not get back to you . You have to keep calling them.
- They acknowledge that you are having issues and state that there will be a credit. I have not seen one.
- In my opinion, training is filled with jargon and no glossary.
Most Important Features
- The ability for technicians to use it in the field
- The supposed update of being able to track the techs
Return on Investment
- Gigantic waste of time and resources
Other Software Used
QuickBooks Desktop Pro
