Salesforce offers a retail execution technology solution via the Consumer Goods Cloud, supporting visit planning and audits, as well as strategic field sales and mobile orders. It is available in the Merchandiser, Field Sales, and Strategic Sales editions.
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StoreForce
Score 10.0 out of 10
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StoreForce is the eponymous retail operations software solution from the company headquartered in Toronto, that helps users drive sales, optimize the workforce, execute strategies and support a highly engaged workforce. Beyond providing visibility into store performance, the solution can be used to optimize labor spend, get maximum business out of peak retail hours, execute retail strategies accurately across stores, streamline retail operations, and increase employee retention.
It is well-suited for Commercial Promotion Management, Point-of-Sale Execution, Customer Service, and Inside Sales Support. It is less suitable for creating marketing campaigns, complex negotiations with major clients, situations involving incomplete or inconsistent data, highly regulated sectors, and small businesses, as the investment may not be justified if the volume of processes is low. Ele é adequado em Gestão de Promoções Comerciais, na Execução no Ponto de Venda, Atendimento ao Cliente, Suporte a Vendas Internas.Ele é menos adequado na Criação de campanhas de marketing, Negociações complexas com grandes clientes, Dados incompletos ou inconsistentes, Setores altamente regulados e Empresas de pequeno porte pois o investimento pode não se justificar se o volume de processos for baixo. This review was originally written in Portuguese and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.
If you are looking to schedule off of traffic instead of sales history, this is the tool for you. The only issue is if you have a location that is low volume, the scheduling tool will recommend 0 staff to work in select segments. This tool is ideal for stores that have 2 or more people during the day.
Familiar Interface: Built upon the Salesforce ecosystem, it facilitates adoption by teams already accustomed to the platform. Intuitive Automation: Agents can execute repetitive tasks (visit planning, service triage, product recommendations) without requiring complex configuration on the user's part. Integration with Existing Data: It leverages information already stored in the CRM, reducing duplicate work. Scalability: It performs effectively in large-scale operations where the volume of data and processes is high. Interface familiar ele é construído sobre o ecossistema Salesforce, o que facilita a adoção por equipes já acostumadas à plataforma. Automação intuitiva, os agentes conseguem executar tarefas repetitivas (planejamento de visitas, triagem de atendimento, recomendações de produtos) sem exigir configuração complexa por parte do usuário. Integração com dados existentes, Aproveita informações já armazenadas no CRM, reduzindo duplicidade de trabalho. Escalabilidade, funciona bem em operações de grande porte, onde o volume de dados e processos é alto.
Salesforce Customer 360 stacks up against the other CRM products as it drives stronger customer journey. Salesforce Consumer Goods Cloud has helped build stronger relationships with customers and the teams internally. Salesforce Consumer Goods Cloud lets you create a comprehensive and consistent consumer profile across all touchpoints with real-time insights that go beyond purchase history, including demographics, location, and more. You can also set up custom fields to track the data that's most relevant to your business.
