Salesforce Agentforce Consumer Goods vs. StoreForce

With Salesforce we have been able to create extraordinary experiences for our customers building a stronger relationships and sharing data internally across teams. Salesforce Consumer Goods helps drive revenue growth through retail execution capabilities. It provides field representatives with a powerful and intelligent solution to improve in-store experiences and streamline operations.

Incentivized

If you are looking to schedule off of traffic instead of sales history, this is the tool for you. The only issue is if you have a location that is low volume, the scheduling tool will recommend 0 staff to work in select segments. This tool is ideal for stores that have 2 or more people during the day.

• Dashboards
• Customer service
• Marketing and sales

Incentivized

• Shift Recommendations
• Dashboard
• Customer support

• Customer service
• Friendly website

Incentivized

• Let admin access change names of KPI on dashboards
• More detail reporting that lets you combine reports

Salesforce Customer 360 stacks up against the other CRM products as it drives stronger customer journey. Salesforce Consumer Goods Cloud has helped build stronger relationships with customers and the teams internally. Salesforce Consumer Goods Cloud lets you create a comprehensive and consistent consumer profile across all touchpoints with real-time insights that go beyond purchase history, including demographics, location, and more. You can also set up custom fields to track the data that's most relevant to your business.

Incentivized

• Increased efficiency
• Driven customer success

Incentivized

• Sales increase when schedules align with rec coverage
• Time off request management helps keep payroll in check