Salesforce Employee Service Management

Salesforce Employee Service Management

Salesforce Employee Service Management

6 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Salesforce Employee Service Management	Score 9.0 out of 10	N/A	A solution that gives employees self-service so they can take action, get support on any channel, and find resources from one central place. For HR teams, streamline employee support and processes with HR case management.	N/A

Pricing

Salesforce Employee Service Management

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Salesforce Employee Service Management
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Salesforce Employee Service Management
Considered Both Products	Salesforce Employee Service Management BD Benhur Dharmaseelan Senior Infrastructure Engineer Chose Salesforce Employee Service Management It is very similar to ServiceNow, but the options are much lighter and hence a bit easier to train employees on how to use it. It also integrates well with Jira, which is quite good. Some of the features are more straightforward, which makes it easier to handle a large volume … Incentivized Helpful?

Best Alternatives
	Salesforce Employee Service Management
Small Businesses	Zoho People Score 9.0 out of 10
Medium-sized Companies	Zoho People Score 9.0 out of 10
Enterprises	Infor Human Resources Score 7.1 out of 10
All Alternatives	View all alternatives

User Ratings
	Salesforce Employee Service Management
Likelihood to Recommend	8.0 (1 ratings)

User Testimonials
	Salesforce Employee Service Management
Likelihood to Recommend	Salesforce It is good for incident and change management. It can also be used for problem management. Not very useful for auditing as the search functionality has to be improved for that. Quite easy and convenient to use. The ability to export reports also would be great for checking incidents and change trends. Incentivized BD Benhur Dharmaseelan Senior Infrastructure Engineer Read full review
Pros	Salesforce Good interface Simple and concise User-friendly Incentivized BD Benhur Dharmaseelan Senior Infrastructure Engineer Read full review
Cons	Salesforce The change requests page could be better The process for the incident lifecycle could be a little simpler Search options could be improved a bit Incentivized BD Benhur Dharmaseelan Senior Infrastructure Engineer Read full review
Alternatives Considered	Salesforce It is very similar to ServiceNow, but the options are much lighter and hence a bit easier to train employees on how to use it. It also integrates well with Jira, which is quite good. Some of the features are more straightforward, which makes it easier to handle a large volume of incidents. Incentivized BD Benhur Dharmaseelan Senior Infrastructure Engineer Read full review
Return on Investment	Salesforce Reduces time to resolve incidents Enables to get a good overview of the change Improves employee involvement and productivity Incentivized BD Benhur Dharmaseelan Senior Infrastructure Engineer Read full review
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