What users are saying about
3 Ratings
3 Ratings
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Score 5.1 out of 100

Likelihood to Recommend

SAP Jam

When you need to create a private, secure space for individuals to collaborate or work on a project together, SAP Jam does a great job at bringing people together and giving them a space to work together in. There are also great ways to provide learning opportunities (including sharing webinars or other educational content)
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

SAP Jam
6.5
Mobile Access
SAP Jam
5.0
Search
SAP Jam
8.0

Communication

SAP Jam
8.0
Chat
SAP Jam
9.0
Notifications
SAP Jam
9.0
Discussions
SAP Jam
10.0
Surveys
SAP Jam
6.0
Internal knowledgebase
SAP Jam
6.0

File Sharing & Management

SAP Jam
8.3
Versioning
SAP Jam
8.0
Video files
SAP Jam
7.0
Audio files
SAP Jam
7.0
Document collaboration
SAP Jam
8.0
Access control
SAP Jam
10.0
Advanced security features
SAP Jam
10.0

Pros

SAP Jam

  • Managing members with the communities is easy (including inviting them to join).
  • Publishing and editing content is easy with the platform.
  • The interface is easy to use and navigate.
Anonymous | TrustRadius Reviewer

Cons

SAP Jam

  • Sometimes users get too many notifications from the system which can be overwhelming if they haven't set up their notifications to their standards.
  • Analytics on engagement aren't great.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SAP Jam

SAP Jam 4.0
Based on 1 answer
We are moving toward other platforms that are meant more for virtual community, like Higher Logic. The customer support at SAP Jam is also lacking.
Anonymous | TrustRadius Reviewer

Usability

SAP Jam

SAP Jam 5.0
Based on 1 answer
It's an integrated platform that brings together a lot of different people from across the association to work on shared projects, etc. Given the various roles people play and the varying skill sets they bring to the table, the platform is fairly intuitive to use and easy to navigate around
Anonymous | TrustRadius Reviewer

Support Rating

SAP Jam

SAP Jam 2.0
Based on 2 answers
We have to submit requests multiple times to get a response and it often feels like they go into a black hole. Because we don't have anyone in house really supporting the back-end of the platform, we rely on SAP Jam's support and development teams to help solve problems and improve the platform for us.
Anonymous | TrustRadius Reviewer

Alternatives Considered

SAP Jam

We actually probably moving to Higher Logic for our virtual community needs -- their interface is better and can more easily integrate with our website to provide a seamless experience for our users. We also want them to be able to toggle between our website and the community platform and it's not currently set up to do that well
Anonymous | TrustRadius Reviewer

Return on Investment

SAP Jam

  • Our constituents value community and this has enabled us to be able to bring people together in a secure, virtual space.
  • We are a national association and many of the people that need to collaborate on work projects aren't physically in the same place, so this virtual space has improved work output.
Anonymous | TrustRadius Reviewer

Pricing Details

SAP Jam

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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