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SAP Jam

Score10 out of 10

7 Reviews and Ratings

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What is SAP Jam?

SAP Jam is a social network collaboration tool with integrated collaborative processes for knowledge, learning, and HR management. SAP Jam also includes capabilities for the entire sales, marketing, and customer service lifecycles.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features SAP Jam has to offer, as determined by TrustRadius' reviewers.
Based on 7 ratings of SAP Jam's features
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Top Performing Features

  • Versioning

    Users can access the most up-to-date version of a document, track changes, and revert to older versions if needed.

    Category average: 8.1

  • Internal knowledgebase

    Users can author or access “How-to” help and reference tips about internal processes.

    Category average: 8.2

  • Notifications

    Users can follow other users and/or join specific projects, electing to receive notifications when there are changes and updates.

    Category average: 8.4

Areas for Improvement

  • Integrates with Outlook

    Integrates with Microsoft Outlook to tie in email threads.

    Category average: 8.8

  • Integrates with Gmail and Google Hangouts

    Integrates with Gmail and Google Hangouts.

    Category average: 6.2

  • Integrates with Google Drive

    Integrates with Google's cloud storage platform, Google Drive.

    Category average: 7.1

Reviews

What users are saying about SAP Jam.
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User Collaboration on Their Time.

Chris SallesView profile
Director, Organizational Learning & Development in Marketing at Konica Minolta Business Solutions U.S.A., Inc. (5001-10,000 employees employees)

Use Cases and Deployment Scope

Jam is our organization's main collaboration platform. JAM groups are either created by Learning admins or individual users. Some groups are thematic based on business needs, purposes, or goals. Others are created for events. Lastly, some are created as mini CMSs, allowing group owners to moderate a micro-site that doesn't use collaboration features as much as information-sharing features.

Pros

  • Easy to setup.
  • Template-based group creation.
  • Permissions are either inherited or set at the group-level by group owners.

Cons

  • The main collaboration function is in the form of discussion forums. Asset-editing a la Office365 or Google Docs would be welcome.
  • JAM has a mobile app, but not all user-generated content is automatically adapted for mobile-view.
  • Users have some control over their notifications by group, but there is a missing level of control that would benefit from.

Most Important Features

  • In-suite capabilities with other SAP products.
  • Do-it-yourself group creation supports the empowerment of others.
  • Template-based widget layouts are helpful for contextualizing.

Return on Investment

  • Connecting employees together across a disparate org is crucial and has a positive impact on productivity.
  • Allowing users to create their own groups shifts the power to the people who know what they need and can create instantly. In today's ever-narrowing sales cycle, this is crucial.
  • Mobile-friendly plus a native app is necessary as our direct & dealer channel sales teams are often on-the-go.

Alternatives Considered

Microsoft Yammer, Chatter, Atlassian Confluence, Microsoft 365 and Slack

Other Software Used

SAP SuccessFactors, Bonusly, Centrical

SAP Jam Benefits

Incentivized
Verified User
Engineer in Manufacturing (1001-5000 employees employees)

Use Cases and Deployment Scope

For resource planning, production planning and bill of materials, costing, etc. 1) setting up manufacturing operations 2) parts description 3) Labor timing for operation 4) Design data, cam data, scheduling Inventory management, planning, purchase order, production order, inventory accuracy and check the monthly reports based on sap data. It helps us to create customer support and data management.

Pros

  • Inventory planning
  • Design data storage
  • Scheduling
  • Production planning
  • Material consumption

Cons

  • Multiple selection limitations
  • Error proofing in wrong command
  • Multiple time confirmation
  • Multiple time checkbox

Most Important Features

  • Part costing
  • Part consumption pattern
  • Inventory planning

Return on Investment

  • Automation in process
  • Ease of communication
  • Lack of change notification
  • Lack of multiple selection search

Alternatives Considered

Oracle API Manager, ABM Inventory and Amazon Athena

Other Software Used

AutoCAD, DraftSight, SOLIDWORKS

Good for Collaboration

Incentivized
Verified User
Manager in Social Media (501-1000 employees employees)

Pros

  • Managing members with the communities is easy (including inviting them to join).
  • Publishing and editing content is easy with the platform.
  • The interface is easy to use and navigate.

Cons

  • Sometimes users get too many notifications from the system which can be overwhelming if they haven't set up their notifications to their standards.
  • Analytics on engagement aren't great.

Return on Investment

  • Our constituents value community and this has enabled us to be able to bring people together in a secure, virtual space.
  • We are a national association and many of the people that need to collaborate on work projects aren't physically in the same place, so this virtual space has improved work output.

Alternatives Considered

Higher Logic

Other Software Used

Higher Logic, MS SharePoint

Usability