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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP NW Identity Management

    Score7.8 out of 10
    N/ASAP NetWeaver Identity Management is the software acquired by SAP from MaXware for identity management (IdM).N/A

    Tidio

    Score9.6 out of 10
    N/ATidio is a live chat app powered by a chatbot and that comes with mailing features.

    $0

    per month

    Pricing
    SAP NW Identity ManagementTidio
    Editions & Modules
    No answers on this topic
    Free
    $0
    life time
    Starter
    $29
    per month
    Growth
    $59
    per month
    Plus
    $749
    per month
    Premium
    $2999
    per month
    Offerings
    Pricing Offerings
    SAP NW Identity ManagementTidio
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—All plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.
    More Pricing Information
    Features
    SAP NW Identity ManagementTidio
    Identity Management
    Comparison of Identity Management features of SAP Identity Management and Tidio
    Feature
    SAP Identity Management
    7.1
    2 Ratings
    14% below category average
    Tidio
    -
    Ratings
    ID-Management Access Control8.02 Ratings00 Ratings
    ID Management Single-Sign On (SSO)8.02 Ratings00 Ratings
    Multi-Factor Authentication6.02 Ratings00 Ratings
    Password Management10.02 Ratings00 Ratings
    Account Provisioning and De-provisioning10.02 Ratings00 Ratings
    ID Management Workflow Automation5.02 Ratings00 Ratings
    ID Risk Management3.02 Ratings00 Ratings
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    SAP NW Identity ManagementTidio
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    RSA Access Manager (Discontinued)
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    SAP NW Identity ManagementTidio
    Likelihood to Recommend
    6.0
    (2 ratings)
    9.0
    (2 ratings)
    Usability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    5.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    SAP NW Identity ManagementTidio
    Likelihood to Recommend
    SAP
    SAP Identity Management manages organization identities centrally with a great amount of flexibility and efficiency. Compared to the conventional SAP solution of central user administration (CUA), SAP IDM (version 7.2/8.0) delivers a great number of benefits like: 1. Availability of connectors for non-SAP application identity management,
    2. Modular/granular access management in the form of context-based business role definition.
    3. It can be integrated with the SAP HR system for making entire user identity management automatic.
    Incentivized
    Read full review
    Tidio
    Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office.
    Incentivized
    Read full review
    Pros
    SAP
    • In my previous organization, to achieve the granularity of access based on organization restrictions, we implemented enabler role-based security roles. Provisioning the enabler roles through the SAP GRC was a great challenge (realistically improbable). Here came the SAP IDM to our rescue. It has a peculiar feature of context-based business role provisioning feature.
    • Customized context & its association with security roles & user HR attributes, give us unique ability to achieve granularity of access provisioning.
    • SAP IDM integrates with the SAP HR system and identity management becomes automatic.
    Incentivized
    Read full review
    Tidio
    • Very intuitive interface and management.
    • Scalable plans that don't require me to purchase features I don't need.
    • Super simple chat bot administration.
    Incentivized
    Read full review
    Cons
    SAP
    • SAP Identity management should come up with connectors for almost all not SAP applications, which will enable the use of SAP IDM as a one-stop solution for organizations' identity management.
    Incentivized
    Read full review
    Tidio
    • Unable to ban visitors by site referrer (spam sites)
    • Chatbot conditional logic could be a bit simpler/cleaner
    • Occasional issues with the desktop app (in browser never gives us trouble though)
    Incentivized
    Read full review
    Usability
    SAP
    Overall it's a easy to use tool. But lacks proper debuging capabilities when errors occur.
    Incentivized
    Read full review
    Tidio
    No answers on this topic
    Support Rating
    SAP
    The support is not consistent and takes a long time to find solutions.
    Incentivized
    Read full review
    Tidio
    No answers on this topic
    Alternatives Considered
    SAP
    I feel that SAP Identity Management is easier to use.
    Incentivized
    Read full review
    Tidio
    Incentivized
    Read full review
    Return on Investment
    SAP
    • SAP IDM has the huge potential to minimize risks arising out of disorganized identity management within an organization. As all identities are managed centrally, there is very little room for manipulation of an identity.
    • As this solution has the ability to integrate with SAP GRC, risk analysis becomes mandatory before any access provisioning takes place.
    • As the solution is automatic, hiring to employee exits is managed with a minimal margin of error.
    Incentivized
    Read full review
    Tidio
    • Helped us get new deals from site visitors
    • Helped us get renewals from current clients
    Incentivized
    Read full review
    ScreenShots

    Tidio Screenshots

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