SchoolMessenger

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SchoolMessenger
Score 2.1 out of 10
N/A
SchoolMessenger, a West Corporation solution managed by West Education, the company's education unit, is a school community software featuring secure email, social media monitoring, school website, and mobile app.N/A
Pricing
SchoolMessenger
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
SchoolMessenger
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
SchoolMessenger
Considered Both Products
SchoolMessenger
Chose SchoolMessenger
When we had to find a replacement, as SchoolMessenger lost its reputability in our parent community, we looked at and selected Parent Square. This competitor came with multiple languages and translation services, top notch customer service, and a breadth of additional features …
Chose SchoolMessenger
The previous system we had no longer exists because it was so inferior. Because we are so happy with SchoolMessenger, we don't bother looking at anything else. There is just no need.
Chose SchoolMessenger
Teachers have used Remind for the classroom setting, but SchoolMessenger has been great to send messages to the entire school. It makes it easy for the school to communicate with parents. We have turned this ability off in our LMS because we are very satisfied with …
Chose SchoolMessenger
We went from Final Site to SchoolMessenger. Final Site had a lot of customization with so much functionality and a real professional look and feel. Unfortunately, the cost set us on a new path, which led us to SchoolMessenger. SchoolMessenger packages a lot of the services we …
Top Pros
Top Cons
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SchoolMessenger
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User Ratings
SchoolMessenger
Likelihood to Recommend
2.1
(5 ratings)
Usability
7.5
(2 ratings)
Performance
8.0
(2 ratings)
Support Rating
10.0
(1 ratings)
Ease of integration
8.0
(2 ratings)
User Testimonials
SchoolMessenger
Likelihood to Recommend
West Technology Group, LLC (formerly Intrado)
This is great for schools who want a bulk package of services at a competitive cost. Older website designs limit functionality and have a very square design. SchoolMessenger has more modern templates with newer capabilities which is better for visitors of the site. The functionality is great for parents who are accessing the site on the go, which happens more often than you know.
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Pros
West Technology Group, LLC (formerly Intrado)
  • It is widely used.
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Cons
West Technology Group, LLC (formerly Intrado)
  • There's nothing I dislike. This program is very straight forward to use.
  • It just works well.
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Usability
West Technology Group, LLC (formerly Intrado)
SchoolMessenger serves our main purpose of sending out emergency notifications and notices to parents. It is great to cut down on the paper use and the ability to attach documents to our notes. We have used this to send home notifications from our Parent-Teacher Organization. Parents have thanked us for sending a back ups due to papers being misplaced and knowing that they have a backup through email.
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Performance
West Technology Group, LLC (formerly Intrado)
Overall, this is a good, effective, and cost-efficient product. It is missing some key functionality we had with a previous program which limits my total score, but I still think a lot of school districts can get a lot out of SchoolMessenger. The features and functions they do include work well.
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Support Rating
West Technology Group, LLC (formerly Intrado)
The support is fantastic. I have never had such complete support from a technology service. Every issue has been resolved while I was on the phone. I never had to wait for a callback or an advanced support tech. Their people are very well trained in their product and how to meet their customer's needs.
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Alternatives Considered
West Technology Group, LLC (formerly Intrado)
Easier to use and more cost effective than shoutpoint
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Return on Investment
West Technology Group, LLC (formerly Intrado)
  • Lost the confidence of families that we were protecting their data.
  • Refused to refund our funds after they released confidential information.
  • Required extensive resources to find another product.
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