Sentry vs. Userback

Sentry

Sentry

63 Reviews and Ratings

Userback

Userback

0 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Sentry	Score 8.7 out of 10	N/A	Sentry provides engineering teams with tools to detect and solve user-impacting bugs and other issues.	$26 per month
Userback	Score 0.0 out of 10	N/A	Userback is a visual feedback and bug-reporting platform built for product, QA, and support teams who need to close the gap between what users report and what developers can actually act on. Instead of vague tickets, users submit feedback directly on the page via a screen recording, screenshot, or annotated capture — automatically paired with technical context like console logs, network requests, browser/OS details, and session replay. Key capabilities…	$39 per month

Pricing

Sentry

Userback

Editions & Modules

Team: $26
per month
Business: $80
per month
Developer: Free
Enterprise: Contact sales team

Team: $39
per month
Business: $99
per month
Business Plus: $199
per month

Offerings

Pricing Offerings
Sentry	Userback
Free Trial
Yes	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

—

Discount available for annual billing.

More Pricing Information

Community Pulse
	Sentry	Userback
Considered Both Products	Sentry Verified User Anonymous Chose Sentry New Relic Incentivized Helpful? Nazif Aksay QA and Observability Engineer Chose Sentry It is cheaper and offers better support for front-end applications for enterprise large environments with more then 30 scrum teams and hundreds of micro frontend applications. The configuration options, both with the agent and from the user interface, are superior to other … Incentivized Helpful? Verified User Anonymous Chose Sentry The only similar products tested were in-house products, not commercial ones. Incentivized Helpful? Verified User Anonymous Chose Sentry Rollbar, Dynatrace, Splunk Application Performance Monitoring (APM), Datadog and Grafana Incentivized Helpful? Rahul Jain Senior Software Engineering Chose Sentry We used rollbar but didn't like the configuration its not easy. And also doesn't support wide features like Sentry although its a cheaper option but doesn't have the dash-boarding like Sentry and its was not easy to integrate webhooks for different purposes. Somehow many people … Incentivized Helpful? Verified User Anonymous Chose Sentry Both AppD and Instana are a superset of sentry the majority of the time. Sentry is specialised in error tracking does the best in it, but the other too mentioned does a similar job along with multiple other monitoring features. Also, sampling of data is best in Instana, and is … Incentivized Helpful? Verified User Anonymous Chose Sentry We actually ended up using both because New Relic is a more robust overall IT infrastructure monitoring product. However, sentry is more developer oriented on the backend and more client friendly on the front end as far as showing results and the dashboard etc. It can provide … Incentivized Helpful? Brandon Scivolette President Chose Sentry I think Sentry is far more user-friendly and has a better UI. Sentry is also a more affordable option. Incentivized Helpful? Verified User Anonymous Chose Sentry Sentry was cheaper and lighter weight/easier to deal with. New Relic always felt like it was slowing the site down some. I don’t think either has had any major negative impact, but Sentry always seemed better/faster. Also, Sentry doesn’t have contracts like New Relic does … Incentivized Helpful? Kevin Van Heusen Software Architect Chose Sentry Sentry is better suited for tracking and aggregating exceptions over New Relic. New Relic does report on exceptions that occur, but Sentry is better at rolling up similar exceptions and filtering out the noise. Sentry also does a great job at identifying when an exception first … Incentivized Helpful? Joshua Dickson Director of Engineering Chose Sentry Sentry is really a tool to be used in combination with other things, like Pingdom and PagerDuty. For those applications, Sentry is a far more full-features offering that lets you see why errors happened, not just be alerted to their occurrence. We chose it over other error … Incentivized Helpful? Luke Abbott Developer Chose Sentry There are quite a few players in this space, but Rollbar and Sentry seem to be the top two. I can't remember why I chose Sentry over Rollbar, but they seem pretty close in terms of features. Incentivized Helpful?	Userback No answer on this topic

Best Alternatives
	Sentry	Userback
Small Businesses	GitLab Score 8.8 out of 10	GitLab Score 8.8 out of 10
Medium-sized Companies	GitLab Score 8.8 out of 10	GitLab Score 8.8 out of 10
Enterprises	GitLab Score 8.8 out of 10	GitLab Score 8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Sentry	Userback
Likelihood to Recommend	9.0 (0 ratings)	- (0 ratings)
Usability	8.0 (0 ratings)	- (0 ratings)

User Testimonials
	Sentry	Userback
Likelihood to Recommend	[Sentry] is honestly an amazing product. It allows us to detect errors in real time complete with stack traces and any extra accompanying information the developer wants to provide in the alert. With the alerting into Slack it has allowed us to quickly triage and tag in people who need eyes on a specific issue. It would be really useful in any Saas product environment. Incentivized Verified User Anonymous Read full review	No answers on this topic
Pros	It collects very detailed information on problems that happen to our users while using the platform It supplies very good tools in order to aggregate the collected data and analyze it It integrates with Slack, making it easier to "monitor it in real time" Incentivized Yaniv Vararu Director, Quality & Processes Read full review	No answers on this topic
Cons	if we could decrease the costing via some kind of sampling of errors. sometimes same error is in loop and Sentry will count all the events for pricing if there is any way this can be reduced. self hosted capabilities or using own storage to reduce cost. Incentivized Rahul Jain Senior Software Engineering Read full review	No answers on this topic
Usability	Its incredibly versatile, but that leads to complexity for the uninitiated, which can be intimidating. Nevertheless its a well polished product, in our case leading to only using it for a focus on frontend is still more cost effective than buying a one-to-rule-them-all tool... Incentivized Verified User Anonymous Read full review	No answers on this topic
Alternatives Considered	We actually ended up using both because New Relic is a more robust overall IT infrastructure monitoring product. However, sentry is more developer oriented on the backend and more client friendly on the front end as far as showing results and the dashboard etc. It can provide product level insights that New Relic does not. Incentivized Verified User Anonymous Read full review	No answers on this topic
Return on Investment	Error tracking is a must in any modern dynamic website or app. By looking into the error notifications I'm able to fix errors before anyone even has a chance to complain about them! Surprisingly, many website issues aren't showing up in Sentry, because they don't trigger exceptions. I'm interested in seeing if I can use Sentry to catch manually-triggered exceptions for "undesirable states" that my website can find itself in. Of course, that means I have to figure out how to have my client code recognize that it's in an undesirable state... Incentivized Luke Abbott Developer Read full review	No answers on this topic
ScreenShots		Userback Screenshots