Smarsh vs. Verint Financial Compliance

This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

trading turrets are a unique phone solution that allow up to 30 simultaneous calls and this is one of the few call recording solutions that is designed to interpret those media streams correctly and show them as separate calls. It can also allow playback directly to the turret which is useful to the end users.

• Discovery: It allows for easy discoveries by the compliance and cyber security departments.
• Ethical walls: This keeps certain departments from talking to each other.
• Very granular control. This is a big product meaning you can get very detailed with it.
• Once it's configured and running, we hardly ever have any issues.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• identifies individual conversations on the turret
• allows direct playback from turrets without a proxy
• includes an announcement feature (you call may be recorded...)

• Its configuration options were very large and required a good deal of time to learn all of the various settings.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• license usage and reporting is a little confusing
• purging empty/silent recordings was not simple

It's the only product at this time that meets all of our requirements.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The documentation provided was simple to follow and includes the configuration required on the turrets and many other common phone systems. It has role based access control meaning that supervisors can log into the web interface and view recordings for only those users or devices that they should be able to see, while not being able to disrupt the system.

This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Qfiniti was our previous recording solution, but could not handle the turret media streams, despite us trying to manipulate its settings. Verint financial compliance also has an import function for a number of systems, including a custom CSV import option so we could get all the old recordings and metadata from Qfiniti when we migrated too.

• Faster investigative work has led to increased employee efficiency when working on security investigations.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• meets the recording compliance needs for a turret solution
• playback from the turret means little user training required