Smart Communications SmartCOMM vs. SuperOffice CRM

Smart Communications SmartCOMM

SuperOffice CRM

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
SmartCOMM	Score 8.8 out of 10	N/A	Smart Communications in London (an offshoot from Thunderhead) offers customer communications technology. Smart Communications flagship product is designed to help the user drive accurate, personalized customer conversations with their customers. The vendor states SmartCOMM helps businesses become more efficient internally, more compliant with regulators, and more relevant to customers.	N/A
SuperOffice CRM	Score 7.0 out of 10	N/A	SuperOffice CRM is a customer relationship management (CRM) software built as an integration with all Microsoft Office applications.	N/A

Pricing

Smart Communications SmartCOMM

SuperOffice CRM

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
SmartCOMM	SuperOffice CRM
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Smart Communications SmartCOMM	SuperOffice CRM

Features

Smart Communications SmartCOMM

SuperOffice CRM

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	Smart Communications SmartCOMM - Ratings	SuperOffice CRM 6.8 1 Ratings 13% below category average
Customer data management / contact management	00 Ratings	8.01 Ratings
Workflow management	00 Ratings	6.01 Ratings
Territory management	00 Ratings	6.01 Ratings
Opportunity management	00 Ratings	8.01 Ratings
Integration with email client (e.g., Outlook or Gmail)	00 Ratings	7.01 Ratings
Contract management	00 Ratings	8.01 Ratings
Quote & order management	00 Ratings	6.01 Ratings
Interaction tracking	00 Ratings	6.01 Ratings
Channel / partner relationship management	00 Ratings	6.01 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	Smart Communications SmartCOMM - Ratings	SuperOffice CRM 6.3 1 Ratings 19% below category average
Case management	00 Ratings	7.01 Ratings
Call center management	00 Ratings	6.01 Ratings
Help desk management	00 Ratings	6.01 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	Smart Communications SmartCOMM - Ratings	SuperOffice CRM 6.5 1 Ratings 17% below category average
Lead management	00 Ratings	7.01 Ratings
Email marketing	00 Ratings	6.01 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	Smart Communications SmartCOMM - Ratings	SuperOffice CRM 6.7 1 Ratings 13% below category average
Task management	00 Ratings	7.01 Ratings
Billing and invoicing management	00 Ratings	6.01 Ratings
Reporting	00 Ratings	7.01 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	Smart Communications SmartCOMM - Ratings	SuperOffice CRM 6.7 1 Ratings 12% below category average
Forecasting	00 Ratings	6.01 Ratings
Pipeline visualization	00 Ratings	7.01 Ratings
Customizable reports	00 Ratings	7.01 Ratings

Customization

Comparison of Customization features of Product A and Product B
	Smart Communications SmartCOMM - Ratings	SuperOffice CRM 6.8 1 Ratings 12% below category average
Custom fields	00 Ratings	8.01 Ratings
Custom objects	00 Ratings	7.01 Ratings
Scripting environment	00 Ratings	6.01 Ratings
API for custom integration	00 Ratings	6.01 Ratings

Security

Comparison of Security features of Product A and Product B
	Smart Communications SmartCOMM - Ratings	SuperOffice CRM 7.5 1 Ratings 11% below category average
Single sign-on capability	00 Ratings	7.01 Ratings
Role-based user permissions	00 Ratings	8.01 Ratings

Social CRM

Comparison of Social CRM features of Product A and Product B
	Smart Communications SmartCOMM - Ratings	SuperOffice CRM 6.0 1 Ratings 21% below category average
Social data	00 Ratings	6.01 Ratings
Social engagement	00 Ratings	6.01 Ratings

Integrations with 3rd-party Software

Comparison of Integrations with 3rd-party Software features of Product A and Product B
	Smart Communications SmartCOMM - Ratings	SuperOffice CRM 7.0 1 Ratings 5% below category average
Marketing automation	00 Ratings	8.01 Ratings
Compensation management	00 Ratings	6.01 Ratings

Platform

Comparison of Platform features of Product A and Product B
	Smart Communications SmartCOMM - Ratings	SuperOffice CRM 6.0 1 Ratings 23% below category average
Mobile access	00 Ratings	6.01 Ratings

Best Alternatives
	Smart Communications SmartCOMM	SuperOffice CRM
Small Businesses	EZ Texting Score 9.0 out of 10	Salesmate Score 9.9 out of 10
Medium-sized Companies	Quadient Inspire Score 8.8 out of 10	Creatio Score 9.2 out of 10
Enterprises	Quadient Inspire Score 8.8 out of 10	Creatio Score 9.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Smart Communications SmartCOMM	SuperOffice CRM
Likelihood to Recommend	9.0 (2 ratings)	7.0 (1 ratings)
Usability	- (0 ratings)	7.0 (1 ratings)
Support Rating	- (0 ratings)	7.0 (1 ratings)

User Testimonials
	Smart Communications SmartCOMM	SuperOffice CRM
Likelihood to Recommend	Smart Communications It is well suited for creating templates on the fly. This is not suitable for handling very high volume printing for which Exstream is more suitable. Verified User Anonymous Read full review	SuperOffice AS Not the most modern or integrated crm in the world in my opinion. I feel that the user interface needs to be redone and modernized, the mobile app is outdated, and the cloud-based Microsoft Exchange calendar sync is way too expensive. Incentivized Verified User Anonymous Read full review
Pros	Smart Communications Template Data processing Output delivery SMS delivery Ada compliance Verified User Anonymous Read full review	SuperOffice AS Customer relation management Calendar management Incentivized Verified User Anonymous Read full review
Cons	Smart Communications Price Licensing is bit complicated Frequent upgrades Verified User Anonymous Read full review	SuperOffice AS User interface Exchange calendar sync Mobile app Incentivized Verified User Anonymous Read full review
Usability	Smart Communications No answers on this topic	SuperOffice AS UI/UX would need some love and modernization, mobile app is out of date in my opinion. Incentivized Verified User Anonymous Read full review
Support Rating	Smart Communications No answers on this topic	SuperOffice AS No proper help or solutions in exchange calendar sync issues. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Smart Communications Much better cloud adaptation. Migration capabilities of SmartCOMM, its portability, and ease of implementation. Verified User Anonymous Read full review	SuperOffice AS No answers on this topic
Return on Investment	Smart Communications Migration ease Latest features Cloud readiness Verified User Anonymous Read full review	SuperOffice AS Centralized customer information management Return on investment Incentivized Verified User Anonymous Read full review
ScreenShots