Smart Communications SmartCOMM vs. SuperOffice CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SmartCOMM
Score 8.7 out of 10
N/A
Smart Communications in London (an offshoot from Thunderhead) offers customer communications technology. Smart Communications flagship product is designed to help the user drive accurate, personalized customer conversations with their customers. The vendor states SmartCOMM helps businesses become more efficient internally, more compliant with regulators, and more relevant to customers.N/A
SuperOffice CRM
Score 7.1 out of 10
N/A
SuperOffice CRM is a customer relationship management (CRM) software built as an integration with all Microsoft Office applications.N/A
Pricing
Smart Communications SmartCOMMSuperOffice CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
SmartCOMMSuperOffice CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Smart Communications SmartCOMMSuperOffice CRM
Top Cons

No answers on this topic

Features
Smart Communications SmartCOMMSuperOffice CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Smart Communications SmartCOMM
-
Ratings
SuperOffice CRM
6.8
1 Ratings
12% below category average
Customer data management / contact management00 Ratings8.01 Ratings
Workflow management00 Ratings6.01 Ratings
Territory management00 Ratings6.01 Ratings
Opportunity management00 Ratings8.01 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings7.01 Ratings
Contract management00 Ratings8.01 Ratings
Quote & order management00 Ratings6.01 Ratings
Interaction tracking00 Ratings6.01 Ratings
Channel / partner relationship management00 Ratings6.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Smart Communications SmartCOMM
-
Ratings
SuperOffice CRM
6.3
1 Ratings
17% below category average
Case management00 Ratings7.01 Ratings
Call center management00 Ratings6.01 Ratings
Help desk management00 Ratings6.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Smart Communications SmartCOMM
-
Ratings
SuperOffice CRM
6.5
1 Ratings
15% below category average
Lead management00 Ratings7.01 Ratings
Email marketing00 Ratings6.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Smart Communications SmartCOMM
-
Ratings
SuperOffice CRM
6.7
1 Ratings
12% below category average
Task management00 Ratings7.01 Ratings
Billing and invoicing management00 Ratings6.01 Ratings
Reporting00 Ratings7.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Smart Communications SmartCOMM
-
Ratings
SuperOffice CRM
6.7
1 Ratings
12% below category average
Forecasting00 Ratings6.01 Ratings
Pipeline visualization00 Ratings7.01 Ratings
Customizable reports00 Ratings7.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
Smart Communications SmartCOMM
-
Ratings
SuperOffice CRM
6.8
1 Ratings
11% below category average
Custom fields00 Ratings8.01 Ratings
Custom objects00 Ratings7.01 Ratings
Scripting environment00 Ratings6.01 Ratings
API for custom integration00 Ratings6.01 Ratings
Security
Comparison of Security features of Product A and Product B
Smart Communications SmartCOMM
-
Ratings
SuperOffice CRM
7.5
1 Ratings
10% below category average
Single sign-on capability00 Ratings7.01 Ratings
Role-based user permissions00 Ratings8.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Smart Communications SmartCOMM
-
Ratings
SuperOffice CRM
6.0
1 Ratings
19% below category average
Social data00 Ratings6.01 Ratings
Social engagement00 Ratings6.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Smart Communications SmartCOMM
-
Ratings
SuperOffice CRM
7.0
1 Ratings
2% below category average
Marketing automation00 Ratings8.01 Ratings
Compensation management00 Ratings6.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
Smart Communications SmartCOMM
-
Ratings
SuperOffice CRM
6.0
1 Ratings
22% below category average
Mobile access00 Ratings6.01 Ratings
Best Alternatives
Smart Communications SmartCOMMSuperOffice CRM
Small Businesses
EZ Texting
EZ Texting
Score 8.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Smart Communications SmartCOMMSuperOffice CRM
Likelihood to Recommend
9.0
(2 ratings)
7.0
(1 ratings)
Usability
-
(0 ratings)
7.0
(1 ratings)
Support Rating
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
Smart Communications SmartCOMMSuperOffice CRM
Likelihood to Recommend
Smart Communications
It is well suited for creating templates on the fly. This is not suitable for handling very high volume printing for which Exstream is more suitable.
Read full review
SuperOffice AS
Not the most modern or integrated crm in the world in my opinion. I feel that the user interface needs to be redone and modernized, the mobile app is outdated, and the cloud-based Microsoft Exchange calendar sync is way too expensive.
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Pros
Smart Communications
  • Template
  • Data processing
  • Output delivery
  • SMS delivery
  • Ada compliance
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SuperOffice AS
  • Customer relation management
  • Calendar management
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Cons
Smart Communications
  • Price
  • Licensing is bit complicated
  • Frequent upgrades
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SuperOffice AS
  • User interface
  • Exchange calendar sync
  • Mobile app
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Usability
Smart Communications
No answers on this topic
SuperOffice AS
UI/UX would need some love and modernization, mobile app is out of date in my opinion.
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Support Rating
Smart Communications
No answers on this topic
SuperOffice AS
No proper help or solutions in exchange calendar sync issues.
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Alternatives Considered
Smart Communications
Much better cloud adaptation. Migration capabilities of SmartCOMM, its portability, and ease of implementation.
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SuperOffice AS
No answers on this topic
Return on Investment
Smart Communications
  • Migration ease
  • Latest features
  • Cloud readiness
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SuperOffice AS
  • Centralized customer information management
  • Return on investment
Read full review
ScreenShots