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Old world crm
September 07, 2022

Old world crm

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SuperOffice CRM

On-prem CRM for sales and back office support. Not the most modern CRM (HubSpot, dynamics CRM, Pipedrive, etc.) it is updated on a regular basis, but the user interface and usability, mobile application, and integration possibilities are weak. If you will need calendar sync for exchange, there is an on-prem or cloud tool for that. The sync tool will move to the cloud in 2023 and the monthly cost is ridiculously high per user. There are no Microsoft windows clients anymore, only browser support.
  • Customer relation management
  • Calendar management
  • User interface
  • Exchange calendar sync
  • Mobile app
  • Centralized customer information management
  • Return on investment

Do you think SuperOffice CRM delivers good value for the price?

Yes

Are you happy with SuperOffice CRM's feature set?

No

Did SuperOffice CRM live up to sales and marketing promises?

Yes

Did implementation of SuperOffice CRM go as expected?

Yes

Would you buy SuperOffice CRM again?

No

UI/UX would need some love and modernization, mobile app is out of date in my opinion.
No proper help or solutions in exchange calendar sync issues.
Not the most modern or integrated crm in the world in my opinion. I feel that the user interface needs to be redone and modernized, the mobile app is outdated, and the cloud-based Microsoft Exchange calendar sync is way too expensive.

SuperOffice CRM Feature Ratings

6.8
Customer data management / contact management
8
Workflow management
6
Territory management
6
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
7
Contract management
8
Quote & order management
6
Interaction tracking
6
Channel / partner relationship management
6
6.3
Case management
7
Call center management
6
Help desk management
6
6.5
Lead management
7
Email marketing
6
6.7
Task management
7
Billing and invoicing management
6
Reporting
7
6.7
Forecasting
6
Pipeline visualization
7
Customizable reports
7
6.8
Custom fields
8
Custom objects
7
Scripting environment
6
API for custom integration
6
7.5
Role-based user permissions
8
Single sign-on capability
7
6.0
Social data
6
Social engagement
6
7.0
Marketing automation
8
Compensation management
6
6.0
Mobile access
6