Smart Communications SmartCOMM vs. WATI.io

Smart Communications SmartCOMM

3 Reviews and Ratings

WATI.io

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
SmartCOMM	Score8.8 out of 10	N/A	Smart Communications in London (an offshoot from Thunderhead) offers customer communications technology. Smart Communications flagship product is designed to help the user drive accurate, personalized customer conversations with their customers. The vendor states SmartCOMM helps businesses become more efficient internally, more compliant with regulators, and more relevant to customers.	N/A
WATI.io	Score8.9 out of 10	N/A	WATI is a SaaS platform that helps businesses communicate with their customers through customer engagement software built on WhatsApp’s Business API. With it, businesses can conduct personalized conversations, be accessible and engage with customers in real-time.	$49 per month

Pricing

SmartCOMM

WATI.io

No answers on this topic

Standard: $49
per month
Professional: $98
per month

Pricing Offerings
SmartCOMM	WATI.io
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Best Alternatives
	SmartCOMM	WATI.io
Small Businesses	GoTo Connect Score8 out of 10	Simplify360 Score7.8 out of 10
Medium-sized Companies	Quadient Inspire Score9.5 out of 10	Customer.io Score9.1 out of 10
Enterprises	Quadient Inspire Score9.5 out of 10	SAP Service Cloud Score8.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	SmartCOMM	WATI.io
Likelihood to Recommend	9.0 (2 ratings)	8.0 (1 ratings)

User Testimonials
	SmartCOMM	WATI.io
Likelihood to Recommend	Smart Communications It is well suited for creating templates on the fly. This is not suitable for handling very high volume printing for which Exstream is more suitable. Verified User Read full review	WATI.io If your userbase is small. Want to set up and start using the system quickly, then go for Wati.io. Easy setup, integration with google sheets, chrome extension, Zapier, Woo-Commerce, an option of the no-code chatbot, etc. will ease up too much work. Pricing-wise, it's costlier than other tools. Also, it's for WhatsApp only. IF you want to do the same with Instagram or Facebook, or LinkedIn, then it will not be possible on Wati.io. Incentivized Verified User Read full review
Pros	Smart Communications Template Data processing Output delivery SMS delivery Ada compliance Verified User Read full review	WATI.io Segmented campaigns. Easy to access documents for developers. Integrations with other tools. Incentivized Verified User Read full review
Cons	Smart Communications Price Licensing is bit complicated Frequent upgrades Verified User Read full review	WATI.io Open marketplace for integrations. Inclusion of the social platforms like Facebook, LinkedIn & Instagram. Incentivized Verified User Read full review
Alternatives Considered	Smart Communications Much better cloud adaptation. Migration capabilities of SmartCOMM, its portability, and ease of implementation. Verified User Read full review	WATI.io Wati.io is easy and quick to set up and start using it. No need for any technical person. Also, reviews of other users led us to select Wati.io. Incentivized Verified User Read full review
Return on Investment	Smart Communications Migration ease Latest features Cloud readiness Verified User Read full review	WATI.io Quick setup gave us good advantage. Easy to use, no need of any technical knowledge. Incentivized Verified User Read full review
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