SmartVault vs. Sync.com

SmartVault sends out a cover letter with the tax returns that includes a link for them to download their tax returns, avoiding the insecurity of an email attachment. It does not include a statement retrieval feature but does work very nicely with a third-party app called FileThis. The majority of the users in the office have not been able to install the Outlook plug-in due to "a certificate error." In five years, SmartVault has not addressed this issue.

Incentivized

Sync.com is well suited for all organizations who want to both store & share files in the cloud. Sync.com is only good when dealing with a single account at a time. This means all projects need to reside on a single Sync.com location since there's no app solution currently available to monitor more than one cloud storage location.

Incentivized

• Easy navigation
• Email notifications
• Document previews

• Store files in the cloud.
• Share files with others.
• Have file version history.

Incentivized

• They have cut back on support as have many SaaS companies recently.
• The documentation can sometimes be a little difficult to follow.

Incentivized

• Provide an option on the desktop app to monitor more than a single account.
• Offer a way to see deleted files on the app.

Incentivized

Reaching someone is more difficult than it should be. Also, they don't take possession of known issues always suggesting it is a local PC issue in initial conversations. That, of course, can be frustrating for the end-user.

Incentivized

Sales team was responsive, price was good, functionality was acceptable

Sync does an excellent job stacking up against the competitors. Like the others, Sync.com has an app that helps monitor files uploaded or downloaded into the cloud. Sync.com offers a free account that has a capacity of 6GB which is more than many of the other competitors. With security and version history, Sync.com is the software program to beat.

Incentivized

• has made sharing documents with large numbers of clients easier
• has forced us into using their service, or spending time to find a better alternative, in my experience.
• Speaking personally the product has cost us several thousand dollars over predicted budget costs for a 3-year projection

• Sync.com has major ROI in not having to invest in more storage space on premise.
• Files on Sync.com are all secure and are backed up so we don't need to spend the time doing backups.
• Sync.com does an excellent job of allowing us to share files with others by just entering their email address.

Incentivized