SmartVault Review
July 29, 2022

SmartVault Review

Luke Maddux, PG, LG | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SmartVault

I utilized Smartvault as a document control feature for our existing clients. Smart Vault then nearly tripled its price for the service. The only notifications of this were some spam emails. Once I found out it was too late. Customer service has been incredibly slow to respond, unhelpful, condescending and unrealistic, requiring several hours of phone calls to get anything answered or changed, I've found. In my view, If I had time to find another service, I would, but at this point, switching would take so much time that I guess we will have to stick it out another year, until things slow down and I can find a replacement. In my opinion, I'd strongly recommend that new users keep looking for something better.
  • Easy navigation
  • Email notifications
  • Document previews
  • Customer service
  • Pricing
  • User interface should be smoother
  • has made sharing documents with large numbers of clients easier
  • has forced us into using their service, or spending time to find a better alternative, in my experience.
  • Speaking personally the product has cost us several thousand dollars over predicted budget costs for a 3-year projection
Sales team was responsive, price was good, functionality was acceptable

Do you think SmartVault delivers good value for the price?

No

Are you happy with SmartVault's feature set?

No

Did SmartVault live up to sales and marketing promises?

No

Did implementation of SmartVault go as expected?

Yes

Would you buy SmartVault again?

No

I would not recommend it.

SmartVault Feature Ratings

Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
5
File search
Not Rated
Device sync
Not Rated
User and role management
Not Rated
File organization
5
Device management
Not Rated
Performance
5
Reliability
5
Storage Reports
Not Rated