Solvemate vs. Tidio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Solvemate
Score 0.0 out of 10
N/A
The Solvemate customer service automation platform is powered by smart conversational AI that allows companies to create personalized chatbot conversations at scale, guiding customers to find answers when they need them, so service teams can focus their expertise where it matters most. According to the vendor, Solvemate’s contextual conversation engine approach helps it to learn more quickly, integrates more easily and resolves requests faster and more reliably.
$399
per month
Tidio
Score 8.5 out of 10
N/A
Tidio is a live chat app powered by a chatbot and that comes with mailing features.
$0
per month
Pricing
SolvemateTidio
Editions & Modules
Starter
$399
per month
Essential
$899
per month
Professional
$1,799
per month
Corporate
$3,599
per month
Enterprise
Custom
Free
$0
life time
Starter
$29
per month
Growth
$59
per month
Plus
$749
per month
Premium
$2999
per month
Offerings
Pricing Offerings
SolvemateTidio
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAll plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.
More Pricing Information
Community Pulse
SolvemateTidio
Features
SolvemateTidio
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
Solvemate
-
Ratings
Tidio
7.0
1 Ratings
18% below category average
Chat history and transcripts00 Ratings7.01 Ratings
Chat reporting00 Ratings7.01 Ratings
Chat and web analytics00 Ratings7.01 Ratings
Best Alternatives
SolvemateTidio
Small Businesses
Front
Front
Score 9.1 out of 10
Front
Front
Score 9.1 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SolvemateTidio
Likelihood to Recommend
-
(0 ratings)
9.0
(2 ratings)
User Testimonials
SolvemateTidio
Likelihood to Recommend
Solvemate
No answers on this topic
Tidio
Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office.
Read full review
Pros
Solvemate
No answers on this topic
Tidio
  • Very intuitive interface and management.
  • Scalable plans that don't require me to purchase features I don't need.
  • Super simple chat bot administration.
Read full review
Cons
Solvemate
No answers on this topic
Tidio
  • Unable to ban visitors by site referrer (spam sites)
  • Chatbot conditional logic could be a bit simpler/cleaner
  • Occasional issues with the desktop app (in browser never gives us trouble though)
Read full review
Alternatives Considered
Solvemate
No answers on this topic
Tidio
Read full review
Return on Investment
Solvemate
No answers on this topic
Tidio
  • Helped us get new deals from site visitors
  • Helped us get renewals from current clients
Read full review
ScreenShots

Tidio Screenshots

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