Support from SW is superior. End of discussion. Fortinet support was lacking in product knowledge and was noting but reading from a script. SW, if the T1 can not answer I get to T2 immediately. Never an issue to get a resolution in minutes, not hours or days.
Our customer base is SMB so I can not speak about a larger customer base or organization. I have customers with 3 end points behind the SW and customers with 200 end points behind the SW. The biggest confusion on selection is the WAN / LAN throughput. Once you understand the limitations and select the correct product I have been happy with the product on a wide range of customers. It is a bit pricey for a small operation but if they are handling sensitive data it is very cost effective.
Support from SW is superior. End of discussion. Fortinet support was lacking in product knowledge and was noting but reading from a script. SW, if the T1 can not answer I get to T2 immediately. Never an issue to get a resolution in minutes, not hours or days. The staff knows their limits and escalates without question.
