Squire vs. WellnessLiving

Squire does the job but could be so much better for the end user. At the end of the day, you can run your books but the ease to do anything other than transactions difficult

Incentivized

WellnessLiving provides my small piano and art studio with just what we need for scheduling without being forced to add bells and whistles we don't need. We accept payments directly through Intuit so we don't need a scheduling system that accepts payment. We handle our own promotions on the school's social media platforms so we don't need it on a scheduling platform.

Incentivized

• Status - I like how helpful the Arrived, Ready, Paid in Shop, and No Show functions work
• Having a place for client notes is helpful for leaving cut details
• Product Inventory is easier to manage
• Rewards point management

Incentivized

• They respond to any technical problems by email and phone promptly.
• The cost is affordable for our small business.
• Their platform works with our business set up.

Incentivized

• Rescheduling is so hard in Squire. Looking to see aviable times and days with no context makes it super hard. I will often use 2 computers to do it, one to look up a time and one with the Appointment details pop up.
• UI/UX The light grey/white of the appointment screen makes those of us with low vision to fight to read. The black font on blue buttons kills my eyes, I wish we could customize the client grouping colors for return, new for barber, new to shop. Right now it's purple, dark blue, light blue, very close and hard to remember which is which.
• The client notes input field is too small. You can add as much text as you want but you have to scroll to see details. It makes it hard to track everything.
• Lag time feels buggy. Swapping menus or clocking in and out will often time out.
• Changing client information is next to impossible. Want swap out an email or phone number so they can keep their reward points? Not possible.
• Duplicate records between app and web logins for clients will not play well together.

Incentivized

• When a student enrolls in a 2-hour class, we have to enter it as two 1 hour classes. As a result, the student only gets one reminder email. This always causes confusion. This needs to be addressed and corrected.

Incentivized

WellnessLiving support replies promptly to emails and actually answers the phone.

Incentivized

MINDBODY forced us to accept a larger "basic" package with bells and whistles we didn't need, almost doubling our monthly bill with them. Not okay, especially since we were one of their very first clients. No support for micro-businesses like my studio.

Incentivized

• Positive: Rewards program management makes gamification for clients a breeze
• Positive: Timecard management is clean and easier for everyone to use even those who aren't technical
• Negative: Wasted time fighting to read the screen due to UX color choices

Incentivized

• They came to us at the perfect time. We were with another scheduling software company that was going to gouge us with increased costs. WellnessLiving was just starting and gave us an affordable package.

Incentivized