TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SumUp

    Score9.7 out of 10
    N/ASumUp is a financial technology company that enables businesses to accept card payments at the Point-of-Sale or on the go in a simple, secure, and cost-effective way. It offers an end-to-end EMV card acceptance solution built on proprietary hardware and mobile apps. This unique offering enabled SumUp to rapidly expand into 16 markets, including the U.S., Brazil, and Germany, making it the mPOS company with the largest global footprint. The company has gone on to develop a full suite of…

    $0

    per month

    Support.com Guided Path

    Score8 out of 10
    N/ASupport.com headquartered in Sunnyvale offers Guided Path, the company's customer self-help and guided assistance platform for mobile and desktop apps.N/A
    Pricing
    SumUpSupport.com Guided Path
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    SumUpSupport.com Guided Path
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    SumUpSupport.com Guided Path
    Small Businesses
    Square POS
    Score9 out of 10
    Pendo.io
    Score8.5 out of 10
    Medium-sized Companies
    No answers on this topic
    Whatfix
    Score10 out of 10
    Enterprises
    No answers on this topic
    Whatfix
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SumUpSupport.com Guided Path
    Likelihood to Recommend
    9.7
    (3 ratings)
    8.0
    (1 ratings)
    User Testimonials
    SumUpSupport.com Guided Path
    Likelihood to Recommend
    SumUp Inc.
    It works very well because the card reader can be easily carried in my bag or the event box that we take to exhibitions. It connects quickly and easily to my phone and we've never had any issues with taking the actual payments. Funds are then transferred to our bank account very quickly. I can't think of any circumstances where it wouldn't work well for us as I haven't experienced any!
    Incentivized
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    Support.com
    It is well suited for consumers with small business[es], but in my view not suitable for large businesses.
    Incentivized
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    Pros
    SumUp Inc.
    • High pass rate
    • Easy control via portal
    • Values are correctly computed
    Incentivized
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    Support.com
    • Helped in customer and technical support with massive home based team.
    • Optimized home sourcing and industry leading solutions.
    • Helped a lot in Education and Healthcare.
    Incentivized
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    Cons
    SumUp Inc.
    • The ability to add categories within a category.
    Incentivized
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    Support.com
    • Need more value with products.
    • Need more value with warranty.
    • Cloud platform needs improvement.
    Incentivized
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    Alternatives Considered
    SumUp Inc.
    I particularly wanted a reader that had a screen (so the customer could see the amount being paid) and one that offered chip and pin entry as well as contactless. Some of the other providers I looked at didn't have those features. I compared the apps also and SumUp's app offered the nicest, and most easy-to-use, overall experience.
    Incentivized
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    Support.com
    No alternative utilized
    Incentivized
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    Return on Investment
    SumUp Inc.
    • Satisfactory
    • High approval
    • Low risk of fraud
    Incentivized
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    Support.com
    • No specific resources required.
    • Less team because of home based services.
    • User friendly.
    Incentivized
    Read full review
    ScreenShots