What users are saying about
6 Ratings
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Score 7.6 out of 101

Likelihood to Recommend

Symantec IT Management Suite

The Symantec IT Management Suite is used throughout the company (global). It is efficient and reports via email any type of problem found, from threats to attacks. The update on the clients is carried out without being noticed. When the system is doing some sort of scan, older computers are slow. Other than that, I believe it is an ideal software for monitoring the entire infrastructure.
Denis Pereira profile photo

Feature Rating Comparison

IT Asset Management

Symantec IT Management Suite
8.7
Software and hardware inventory tracking
Symantec IT Management Suite
7.1
License management
Symantec IT Management Suite
10.0
Asset lifecycle monitoring
Symantec IT Management Suite
9.1
Contract management
Symantec IT Management Suite
8.9
Asset relationship management
Symantec IT Management Suite
8.1

Pros

Symantec IT Management Suite

  • End to end workstation imaging with a 45 minute average for OS, drivers and base software with only 1 technician touch to name the workstation.
  • Application usage reporting on what software is being used and how much - broken down by site, department and user.
  • 5% of managed workstations were patched.
  • IT lifecycle reports were automated with live inventory feeds to enable purchase reports.
Shawn Mayhew profile photo

Cons

Symantec IT Management Suite

  • Increased memory consumption
  • Older machines can not support the program
Denis Pereira profile photo

Usability

Symantec IT Management Suite

Symantec IT Management Suite 9.0
Based on 1 answer
I am bit biased after using Symantec ITSM for 10 plus years. However, I found its ability to wrap everything into one console for at a view enterprise health a powerful tool for my department and others. The ability to provide self healing of software packages to workstations was especially powerful. The ability to customize data connections to other tools and automate those inputs and outputs let us provide the business data to support enterprise decisions on Hardware and software usage.
Shawn Mayhew profile photo

Support

Symantec IT Management Suite

Symantec IT Management Suite 8.0
Based on 1 answer
With the Blue Coat acquisition the question remains on how much support Symantec is going to give the ITSM suite. Its just not that sexy anymore to have to support a product that touches all the hardware anymore. A few of the really good support reps have gone the way of private which is very concerning.
Shawn Mayhew profile photo

Alternatives Considered

Symantec IT Management Suite

We evaluated Norton and Kaspersky, we chose Symantec to provide more options and more guarantees. In addition, we have used the tool for more than 10 years in the company (the time I am working). It has an interface with all monitoring data and statistics. A specific display of each piece of connected equipment in the network, making monitoring easy and, in case of a threat, it notifies us.
Denis Pereira profile photo

Return on Investment

Symantec IT Management Suite

  • Reduction of virus infections
  • Greater clarity in the reports
  • Monitoring the network and infra
Denis Pereira profile photo

Pricing Details

Symantec IT Management Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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