What users are saying about
5 Ratings
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Score 7.3 out of 101

Likelihood to Recommend

Symantec IT Management Suite

I would recommend Symantec ITSM to any company over 250 endpoints seeking to effectively manage their endpoints with a customizable tool. The ability to manage your workstations end to end using imaging tools, software deployment, inventory, workflow engine, reporting tools and end user support is awesome.
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Feature Rating Comparison

IT Asset Management

Symantec IT Management Suite
9.6
Software and hardware inventory tracking
Symantec IT Management Suite
10.0
License management
Symantec IT Management Suite
10.0
Asset lifecycle monitoring
Symantec IT Management Suite
10.0
Contract management
Symantec IT Management Suite
8.0
Asset relationship management
Symantec IT Management Suite
10.0

Pros

Symantec IT Management Suite

  • End to end workstation imaging with a 45 minute average for OS, drivers and base software with only 1 technician touch to name the workstation.
  • Application usage reporting on what software is being used and how much - broken down by site, department and user.
  • 5% of managed workstations were patched.
  • IT lifecycle reports were automated with live inventory feeds to enable purchase reports.
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Cons

Symantec IT Management Suite

  • Product is complex due to its ability to be customized - Requires a knowledgeable Sys admin to manage.
  • Serious questions on how much Symantec is going to support product development going forward. Microsoft keeps pushing SCCM is free and that is a hard siren for VP's to resist - even it if its wrong.
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Usability

Symantec IT Management Suite

Symantec IT Management Suite 9.0
Based on 1 answer
I am bit biased after using Symantec ITSM for 10 plus years. However, I found its ability to wrap everything into one console for at a view enterprise health a powerful tool for my department and others. The ability to provide self healing of software packages to workstations was especially powerful. The ability to customize data connections to other tools and automate those inputs and outputs let us provide the business data to support enterprise decisions on Hardware and software usage.
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Support

Symantec IT Management Suite

Symantec IT Management Suite 8.0
Based on 1 answer
With the Blue Coat acquisition the question remains on how much support Symantec is going to give the ITSM suite. Its just not that sexy anymore to have to support a product that touches all the hardware anymore. A few of the really good support reps have gone the way of private which is very concerning.
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Alternatives Considered

Symantec IT Management Suite

Symantec ITSM lets business manage all platforms well not just windows. The depth of software management, Inventory, Asset, license management, contracts and ability to adapt to a customers needs to fantastic. However, SCCM has a lot of benefits and may surpass Symantec ITSM as Microsoft makes it harder and harder for any other vendor to manage Windows machines and environments.
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Return on Investment

Symantec IT Management Suite

  • Create and manage Weekly, monthly and yearly enterprise reports on IT activities using ITSM tools. Accurate IT Lifecycle forecasts reduced purchases by 10%
  • Reduced Workstation imaging process from 4 hours to 1, with only 1 5-minute physical touch per machine. Savings of $196k monthly 2.3M yearly Labor cost savings
  • Reduced Team Software package time from 30 hours to 10 hours with Better Project Management – 7000 hours were saved during the recreation of the software library
  • Reduced Packages from 5800 to 350 packages - implement Software Life-cycle Management at the same time
  • Increased inventory accuracy reports from 55% to 99.5% of all known company machines
  • Reduced staff to operate Systems Management tools from 22 people to 4
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Pricing Details

Symantec IT Management Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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