Tebra Patient Experience vs. Valian

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Tebra Patient Experience	Score1 out of 10	N/A	Formerly PatientPop, Tebra Patient Experience provides a means to schedule and engage patients. For small practices, the solution is presented as a simple, user-friendly, cloud-based system that requires no technical skills from users.	$700 per month
Valian	N/A	N/A	Valian is a front desk platform for dental practices. Its AI teammate, Amy, answers patient phone calls 24/7, books appointments directly into the practice management system the office already uses, and sends reminders, confirmations, and recall outreach by text and email. Key capabilities: - Phone coverage: every inbound call is answered around the clock, including lunch hours, evenings, and weekends. Missed calls receive an automatic text…	$0.25 one-time fee per text or email

Valian is usage-based with no platform fee, no seat fees, no setup fee, and no contract. Voice calls are $1.00 per connected minute, SMS and email are $0.25 each, real-time insurance verification is $2.50 per check, and a dedicated phone number is $10 per month. The first month of insurance verification is free. Practices signing up for the full system receive a dollar-for-dollar match of their initial wallet deposit, up to $1,000 in credit.

User Ratings
	Tebra Patient Experience	Valian
Likelihood to Recommend	1.0 (7 ratings)	- (0 ratings)
Support Rating	1.0 (1 ratings)	- (0 ratings)

User Testimonials
	Tebra Patient Experience	Valian
Likelihood to Recommend	Tebra Great for getting POTENTIAL new patients, but there is definitely room for improvement. As an out-of-network office, it has proven to be difficult to get these new patients to commit to an appointment, many will schedule and then call the day before and cancel once they find out we do not take their insurance. Incentivized Dominique Marisie Office Administrator Read full review	Valian No answers on this topic
Pros	Tebra Booking online appointments through our website or directly through yelp Elegant, organized website Send patient reminders Increase Ranking SEO to 1st page of Google Handles patient online reviews Incentivized Dr Kambiz Silani Chief Clinical Director Read full review	Valian No answers on this topic
Cons	Tebra Better tracking of new clients via the dashboard without using the whisper as we take PatientPop phone calls. Ability to have more fields in the appointment request module be required. Less expensive annual fee. Incentivized Ann Gannon Administrator Read full review	Valian No answers on this topic
Support Rating	Tebra The sales rep. disappears and the admin (onboarding) team will provide a list of things THEY need. Then you'll need to chase them down to see if they were received. Even if they were it could be weeks before next steps are taken. We gave them the benefit of the doubt but ultimately, they could pass muster. There is limited follow-through and absolutely no significant SEO or reputation management. Our website had fewer hits in two years than most get in a month. Again, we assumed it was on our side so we sought answers. The only person who ever answered a call or an email was the selling Rep. And then her response was to get someone to "reach out" to us. We can't even leave easily. I've been trying to exit this program for more than nine month and can't get a call back or returned email from anyone. When you do get a live person it's the usual," I'll have to get one of our senior members to call you back." When I explain that never happens they tell us there is no one who can talk right now Robert Rosenbaum, MD. FAANS FACS owner Read full review	Valian No answers on this topic
Alternatives Considered	Tebra Be careful with their aggressive sales tactics. Take the time you need, do not rush into such decisions for your business. There are many many other companies out there Charles Huang Dentist Read full review	Valian No answers on this topic
Return on Investment	Tebra They have been instrumental in increases our business and getting the word out about our services Our success rep, Sarah, has been helpful in directing us toward a successful online marketing strategies Very informational relative to anything web-based. Incentivized Ann Gannon Administrator Read full review	Valian No answers on this topic
ScreenShots		Valian Screenshots

Tebra Patient Experience vs. Valian

Tebra Patient Experience

Valian

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