TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    TELUS Digital CCaaS and CRM

    Score6.3 out of 10
    N/ATELUS Digital CCaaS and CRM is a professional services portfolio for designing, implementing, integrating, and optimizing cloud contact center and customer relationship management environments. TELUS Digital works with partner technologies from Salesforce, Zendesk, Google Cloud, Five9, Genesys, Amazon Web Services, and Verint rather than providing a single proprietary software platform.N/A
    Pricing
    TELUS Digital CCaaS and CRM
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    TELUS Digital CCaaS and CRM
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    TELUS Digital CCaaS and CRM
    Considered Both Products
    TELUS Digital
    Chose TELUS Digital CCaaS and CRM
    Shaw Smart Voice
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    User Ratings
    TELUS Digital CCaaS and CRM
    Likelihood to Recommend
    8.0
    (1 ratings)
    User Testimonials
    TELUS Digital CCaaS and CRM
    Likelihood to Recommend
    TELUS Digital
    A universal communication platform
    Incentivized
    Read full review
    Pros
    TELUS Digital
    • Easy to [manage] users
    • Easy to setup features
    • Multiple device/apps to access the services
    Incentivized
    Read full review
    Cons
    TELUS Digital
    • Hardware features
    • Some set up are not flexible
    • Cost
    Incentivized
    Read full review
    Alternatives Considered
    TELUS Digital
    Shaw Smart Voice
    Incentivized
    Read full review
    Return on Investment
    TELUS Digital
    • Save on cost when combining other services
    • Easier to communicate with remote employees
    Incentivized
    Read full review
    ScreenShots