Good universal communication platform!
April 26, 2021

Good universal communication platform!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TELUS (formerly Xavient Digital) Cloud Contact Center (TC3)

It is being used across the whole organization. Employees from [a] different location can easily communicate with each other.
  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
  • Hardware features
  • Some set up are not flexible
  • Cost
  • Save on cost when combining other services
  • Easier to communicate with remote employees

Do you think TELUS (formerly Xavient Digital) Cloud Contact Center (TC3) delivers good value for the price?

Yes

Are you happy with TELUS (formerly Xavient Digital) Cloud Contact Center (TC3)'s feature set?

Yes

Did TELUS (formerly Xavient Digital) Cloud Contact Center (TC3) live up to sales and marketing promises?

Yes

Did implementation of TELUS (formerly Xavient Digital) Cloud Contact Center (TC3) go as expected?

Yes

Would you buy TELUS (formerly Xavient Digital) Cloud Contact Center (TC3) again?

Yes

A universal communication platform

TELUS Cloud Contact Center (TC3) Feature Ratings

Agent dashboard
8
Validate callers
7
Call forwarding
9
Click-to-call (CTC)
9
Warm transfer
8
Interactive voice response
9
Call tracking
8
Inbound call routing
9
Recording
8
Quality management
8
Call analytics
8
Historical reporting
8