The City (Discontinued) vs. TouchPoint CMS

The City would work well for a church who struggles to provide an easy way for members to connect and join groups. While the app has some drawbacks, as noted above, it beats allowing visitors and members to remain disconnected and in the dark about ways to involve themselves in church activities. Better to have this kind of ability to connect than none at all.

Incentivized

For our church size (1000 weekly attendees), Touchpoint has been a great option for us. We moved from a legacy server based system to Touchpoint which has brought a much needed transition to a web-based product with all its advantages. The various features that stand out in our use of Touchpoint includes: good child-care check-in process, the integration of volunteer background checks with third party vendors, increasing integration with accounting packages like Sage Intacct, strong contributions module with flexibility on selecting various providers for the front end, generally intuitive ease of use combined with good flexibility to tailor to our needs.

Incentivized

• View volunteering opportunities
• Find and join groups
• Submit prayer requests and join others in prayer
• Connect with other members

Incentivized

• Connects well with online merchant processors for ACH and Credit card gifts
• Integrates well with our accounting software (Sage Intacct)
• Retreat and event management that require fees is also very robust.

Incentivized

• Seems the developer no longer supports the app
• User interface is difficult to navigate
• Often forces a sign out, thereby requiring you to sign in again
• Cumbersome search features

Incentivized

• The onboarding/training process was not as smooth as it could have been.
• As new features roll-out, sometimes the communication is not as clear as it could be.

Incentivized

While I haven't used another social networking app built for churches, I have used an app built by another local church. The City makes connecting with members easier. The user experience is severely lacking in The City app. It does, however, facilitate connections between members.

Incentivized

We moved from Shelby to Touchpoint 5 years ago. Although Shelby has moved on to the web, it has been a more recent development after a 40 year history as a server based product. We wanted to go with a web-based option that started on the web.

Incentivized

• The City has made it easier to connect with people I met at church.
• It makes it simple to submit a prayer request and join others in prayer.
• It shows opportunities to get involved.

Incentivized

• Touchpoint's value has been in the ability of staff and lay leaders to be able to connect with and manage others.

Incentivized