TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Tidio

    Score9.6 out of 10
    N/ATidio is a live chat app powered by a chatbot and that comes with mailing features.

    $0

    per month

    Vorel

    N/AN/AVorel is an AI customer support platform that deploys autonomous agents across voice, chat, social, SMS, and email. Each agent answers inbound conversations instantly, reads and writes the customer record in the CRM during the conversation, books and reschedules appointments, resolves tickets, and escalates to a human when needed. Voice: Voice turns complete in under two seconds. Every answer is graded per turn against the connected knowledge base and CRM data to catch hallucinations…N/A
    Pricing
    TidioVorel
    Editions & Modules
    Free
    $0
    life time
    Starter
    $29
    per month
    Growth
    $59
    per month
    Plus
    $749
    per month
    Premium
    $2999
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    TidioVorel
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional DetailsAll plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.Vorel is sold as an enterprise contract with usage-based components. Pricing scales with conversation volume and the channels enabled (voice, chat, social, SMS, and email). Every plan includes CRM integrations, the operator console, per-turn quality grading, and human handoff. Implementation and onboarding are delivered as a required paid setup, and paid consulting and integration services are available. Pricing is provided on request.
    More Pricing Information
    Best Alternatives
    TidioVorel
    Small Businesses
    Fin
    Score8.8 out of 10
    Fin
    Score8.8 out of 10
    Medium-sized Companies
    Fin
    Score8.8 out of 10
    Fin
    Score8.8 out of 10
    Enterprises
    Sprinklr Service
    Score7.9 out of 10
    Sprinklr Service
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    TidioVorel
    Likelihood to Recommend
    9.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    TidioVorel
    Likelihood to Recommend
    Tidio
    Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office.
    Incentivized
    Read full review
    Vorel
    No answers on this topic
    Pros
    Tidio
    • Very intuitive interface and management.
    • Scalable plans that don't require me to purchase features I don't need.
    • Super simple chat bot administration.
    Incentivized
    Read full review
    Vorel
    No answers on this topic
    Cons
    Tidio
    • Unable to ban visitors by site referrer (spam sites)
    • Chatbot conditional logic could be a bit simpler/cleaner
    • Occasional issues with the desktop app (in browser never gives us trouble though)
    Incentivized
    Read full review
    Vorel
    No answers on this topic
    Alternatives Considered
    Tidio
    Incentivized
    Read full review
    Vorel
    No answers on this topic
    Return on Investment
    Tidio
    • Helped us get new deals from site visitors
    • Helped us get renewals from current clients
    Incentivized
    Read full review
    Vorel
    No answers on this topic
    ScreenShots

    Tidio Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot