TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Tidio

    Score9.7 out of 10
    N/ATidio is a live chat app powered by a chatbot and that comes with mailing features.

    $0

    per month

    Waalaxy

    Score6 out of 10
    N/AWaalaxy helps users reach out to prospects where they are automatically on LinkedIn and by email.

    $26.33

    per month

    Pricing
    TidioWaalaxy
    Editions & Modules
    Free
    $0
    life time
    Starter
    $29
    per month
    Growth
    $59
    per month
    Plus
    $749
    per month
    Premium
    $2999
    per month
    Pro
    €25
    per month
    Advanced
    €50
    per month
    Business
    €80
    per month
    Offerings
    Pricing Offerings
    TidioWaalaxy
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAll plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.Discounts available for annual subscriptions, and team plans.
    More Pricing Information
    Best Alternatives
    TidioWaalaxy
    Small Businesses
    Fin
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    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    TidioWaalaxy
    Likelihood to Recommend
    9.0
    (2 ratings)
    9.0
    (1 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    7.0
    (1 ratings)
    User Testimonials
    TidioWaalaxy
    Likelihood to Recommend
    Tidio
    Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office.
    Incentivized
    Read full review
    Waalaxy
    waalaxy is a good tool for automating activity on linkedin, creating contacts that will then have to be developed directly by you, but it speeds up the initial steps and skims contacts very quickly (if the bot sends 20 requests a day and 15 percent of people accept the link, you already know who to continue conversations with and who to leave alone).The only note is the scattered interface compared to others with a simpler and more direct ux.Maybe it's personal taste, because it continues to get a lot of positive feedback from many users.
    Incentivized
    Read full review
    Pros
    Tidio
    • Very intuitive interface and management.
    • Scalable plans that don't require me to purchase features I don't need.
    • Super simple chat bot administration.
    Incentivized
    Read full review
    Waalaxy
    • Automation: request for connection at random times to simulate human intervention
    • automation: email link request to increase the maximum limit of link requests (before August 2022, linkedin policy changed message policies)
    • automation: email search on linkedin
    Incentivized
    Read full review
    Cons
    Tidio
    • Unable to ban visitors by site referrer (spam sites)
    • Chatbot conditional logic could be a bit simpler/cleaner
    • Occasional issues with the desktop app (in browser never gives us trouble though)
    Incentivized
    Read full review
    Waalaxy
    • needs to improve the interface to make it faster to use the platform, especially for those who do not always use all the functions and do not remember them. Navigating through the menus becomes time-consuming
    • choice of profile "warming" type to avoid linkedin ban. Waalaxy seems less careful than other platforms to use automations with caution, at least in the beginning (you can't go from zero to 20 link requests a day because you risk banning. It's not certain but you risk it)
    Incentivized
    Read full review
    Likelihood to Renew
    Tidio
    No answers on this topic
    Waalaxy
    è una piattaforma solida e aggiornata, ma ha un difetto che non mi piace ed è che personalmente non mi piace l'interfaccia per usarla. Questo è l'unico difetto e penso che sia soggettivo.
    Incentivized
    Read full review
    Usability
    Tidio
    No answers on this topic
    Waalaxy
    it has a lot of functions, I haven't tried them all, but when I looked for something I found the interface scattered in menus and I didn't immediately find what I was looking for, this can also be frustrating because there are some functions that you rarely use so you forget where the buttons and menu are and so a more straightforward visual approach would be preferable even for those who are not new to the tool
    Incentivized
    Read full review
    Alternatives Considered
    Tidio
    Incentivized
    Read full review
    Waalaxy
    Waalaxy works well and has been on the market for quite some time; it is a solid product. For my very personal use judgment, I don't like to waste time looking for functions in menus-I use too many saas to waste time and remember where I find functions.Learning curve and immediate usability are key for me, so I was better off with Closely which has a much better UX.Maybe it's my problem and you will be just as well off as many others, you just have to try both because they have the free version
    Incentivized
    Read full review
    Return on Investment
    Tidio
    • Helped us get new deals from site visitors
    • Helped us get renewals from current clients
    Incentivized
    Read full review
    Waalaxy
    • 20 requests per day15% links accepted (depends on your message/strategy and industry, not the tool)
    • return on investment is certain if you don't think automation can do it all: you have to work the contacts generated by waalaxy
    Incentivized
    Read full review
    ScreenShots

    Tidio Screenshots

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