TrustRadius

TrueDialog vs. WebEngage

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
TrueDialog
Score 10.0 out of 10
N/A
TrueDialog is a cloud-based mobile text messaging solution that supports instant, personalized communication between businesses and their customers, from the company of the same name in Austin, Texas.
$99
per month
WebEngage
Score 7.5 out of 10
N/A
WebEngage calls itself a multi-channel user engagement platform. It automates communication across a user's lifecycle and helps companies send messages via these channels: Web Messages In-app Messages Push Notifications Web Push Notification Email Marketing SMS Marketing Facebook Remarketing According to the vendor, cross-device tracking helps keep communication coherent and contextual, making the…N/A
Pricing
TrueDialogWebEngage
Editions & Modules
Small Business
$99
per month
Business Pro
$375
per month
Enterprise
$899
per month
Custom Enterprise
$2499
per month
Pay-as-you-Go
No Monthly Fee
API Only
Pricing based on a per message or per thousand message basis
No answers on this topic
Offerings
Pricing Offerings
TrueDialogWebEngage
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Pricing is customised according to the customer usage and requirement. Contact support@webengage.com to know more about pricing plans.
More Pricing Information
Community Pulse
TrueDialogWebEngage
Top Pros
Top Cons

No answers on this topic

Features
TrueDialogWebEngage
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
TrueDialog
-
Ratings
WebEngage
7.4
6 Ratings
4% below category average
Dynamic content00 Ratings7.36 Ratings
Ability to test dynamic content00 Ratings7.76 Ratings
Mobile optimization00 Ratings6.35 Ratings
Email deliverability reporting00 Ratings7.16 Ratings
List management00 Ratings7.86 Ratings
Triggered drip sequences00 Ratings8.26 Ratings
Lead Management
Comparison of Lead Management features of Product A and Product B
TrueDialog
-
Ratings
WebEngage
6.1
5 Ratings
24% below category average
Lead nurturing automation00 Ratings6.65 Ratings
Automated sales alerts and tasks00 Ratings5.65 Ratings
Campaign Management
Comparison of Campaign Management features of Product A and Product B
TrueDialog
-
Ratings
WebEngage
6.9
6 Ratings
10% below category average
Calendaring00 Ratings8.05 Ratings
Event/webinar marketing00 Ratings5.74 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
TrueDialog
-
Ratings
WebEngage
7.2
6 Ratings
4% below category average
Dashboards00 Ratings7.56 Ratings
Standard reports00 Ratings7.56 Ratings
Custom reports00 Ratings6.76 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
TrueDialog
-
Ratings
WebEngage
7.0
6 Ratings
8% below category average
API00 Ratings8.26 Ratings
Role-based workflow & approvals00 Ratings7.15 Ratings
Customizability00 Ratings6.85 Ratings
Integration with Salesforce.com00 Ratings6.15 Ratings
Best Alternatives
TrueDialogWebEngage
Small Businesses
EZ Texting
EZ Texting
Score 8.9 out of 10
Vbout
Vbout
Score 9.5 out of 10
Medium-sized Companies
EZ Texting
EZ Texting
Score 8.9 out of 10
PFL Direct Mail Platform
PFL Direct Mail Platform
Score 9.3 out of 10
Enterprises
Braze
Braze
Score 8.7 out of 10
PFL Direct Mail Platform
PFL Direct Mail Platform
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
TrueDialogWebEngage
Likelihood to Recommend
10.0
(1 ratings)
7.3
(6 ratings)
User Testimonials
TrueDialogWebEngage
Likelihood to Recommend
TrueDialog
TrueDialog is different from the other texting platforms because they offer a white-glove approach. You feel like they genuinely care about your business and want it to succeed.
Bryan Henry | TrustRadius Reviewer
Bryan Henry
Senior Email Marketing Manager
Read full review
WebEngage
WebEngage can easily reduce turnaround time for product and marketing teams to execute marketing campaigns for specific user segments as well as remove any dependency on internal tech teams for the development and maintenance of automation journeys. Further, A/B tests can be executed to measure the performance of message variants in real-time directly from the panel. But WebEngage lacks a robust Analytics platform. While basic metrics such as open rate and click-through rate for messages being sent can be considered for reporting, attribution is still not the strongest suit in case the marketing team relies on multiple Ad networks for acquisition. Thus, as per experience, it's better to use the automation suite offered by WebEngage with a different data analytics platform.
Atul Chaudhary | TrustRadius Reviewer
Atul Chaudhary
Product Manager
Read full review
Pros
TrueDialog
  • SMS Messaging.
  • Link shortener.
  • Contact center solution.
Bryan Henry | TrustRadius Reviewer
Bryan Henry
Senior Email Marketing Manager
Read full review
WebEngage
  • Ease in creating user journeys.
  • Easy implementation of APIs.
  • Good reporting dashboard and scheduling features.
  • Segmentation of the users is easy.
Rohit Asesh | TrustRadius Reviewer
Rohit Asesh
Deputy Manager - Digital Marketing
Read full review
Cons
TrueDialog
No answers on this topic
WebEngage
  • Relays
  • Onsite should have more options of templates.
  • Backend support for better reachability of the channels.
  • Cohort studies should be more customizable.
Rohit Asesh | TrustRadius Reviewer
Rohit Asesh
Deputy Manager - Digital Marketing
Read full review
Alternatives Considered
TrueDialog
Message media's support was non-existent. They are from Australia so you call long distance and there only seems to be 2-3 people working for the company now.
Bryan Henry | TrustRadius Reviewer
Bryan Henry
Senior Email Marketing Manager
Read full review
WebEngage
WebEngage's dashboard is relatively more intuitive and easy to understand. Further in terms of cost as well it is value to money as it delivers excellent ROI. The after-sales support is also better in terms of responsiveness and helps in case of issues with the execution of campaigns. The account managers also ideate and help in the optimization and creation of new user journeys.
Atul Chaudhary | TrustRadius Reviewer
Atul Chaudhary
Product Manager
Read full review
Return on Investment
TrueDialog
  • 10X our messaging capability.
Bryan Henry | TrustRadius Reviewer
Bryan Henry
Senior Email Marketing Manager
Read full review
WebEngage
  • Helped in lowering cost of marketing.
  • Driving higher volume of Direct Sales.
  • Increasing conversion rate on the website.
  • Increasing lead to sale ratio.
Verified User
Anonymous
Read full review
ScreenShots

WebEngage Screenshots

Screenshot of Webengage dashboard - User AnalyticsScreenshot of Webenagge dashboard - User DetailsScreenshot of Webengage dashboard - Creating Mobile notificationsScreenshot of Webengage dashboard - Creating EmailsScreenshot of Webengage Dashboard - Journey DesignerScreenshot of Webengage Dashboard - Journey Designer (2)